Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Evelina-Elena Bejenaru

Evelina-Elena Bejenaru

Birmingham,West Berkshire

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Proactive and friendly leader committed to improving restaurant operations.

Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.

Enthusiastic and energetic with strong academic record and readiness to take on new challenges. Offers comprehensive education and excellent communication skills to learn quickly and support team. Thrives in fast-paced, busy environments.

Driven professional known for exceptional leadership and communication skills, combined with deep understanding of customer service and team management. Proven ability to streamline operations and enhance guest satisfaction, ensuring smooth daily functioning and welcoming environment. Committed to delivering outstanding results and fostering positive atmosphere.

Overview

9
9
years of professional experience
9
9
years of post-secondary education

Work History

Restaurant manager

Viollet Salon
Birmingham, West Midlands
10.2021 - Current
  • Managed daily operations for smooth restaurant functioning.
  • Implemented new menus, improved dining experience.
  • Streamlined staff rotas to optimise efficiency.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Trained new team members, enhanced service quality.
  • Developed relationships with suppliers for better inventory management.
  • Coordinated events and parties to increase restaurant revenue.
  • Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
  • Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
  • Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
  • Improved customer satisfaction through close collaboration with the team.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.

Hotel manager

Hotel Piccolo Paradiso
Peschici, Foggia
05.2015 - 09.2017
  • Improved guest satisfaction by implementing new concierge services.
  • Led team to deliver exceptional customer service for enhanced reputation.
  • Streamlined check-in procedures with innovative technology integration.
  • Managed hotel restaurant operations, elevated dining experience.

Education

Diploma of Higher Education - Tourism,Economy,Bussines,Accountancy

Liceul Tehnologic Economic de Turism
Iasi
09.2009 - 06.2013

Accounting level 3 - Accounting

Oplex Career
Birmingham
09.2021 - 07.2024

Tax Accounting Level 3 - Accounting

Oplex Careers
Birmingham
09.2021 - 07.2024

Skills

  • Staff management
  • Effective communication
  • Conflict resolution
  • Decision making
  • Employee training and development
  • Customer relationship management
  • Quality assurance
  • Data analysis
  • Staff recruitment
  • Leadership in diverse environments
  • Customer service excellence
  • Team leadership
  • Presentation skills
  • Guest relations
  • Housekeeping oversight
  • Food and beverage knowledge
  • Strong leadership
  • Restaurant operations

Affiliations

  • Going out socializing
  • Shopping
  • Park walkings
  • Book reading

Languages

English
Advanced (C1)
Romanian
Proficient (C2)
Italian
Advanced (C1)
French
Upper intermediate

Timeline

Restaurant manager

Viollet Salon
10.2021 - Current

Accounting level 3 - Accounting

Oplex Career
09.2021 - 07.2024

Tax Accounting Level 3 - Accounting

Oplex Careers
09.2021 - 07.2024

Hotel manager

Hotel Piccolo Paradiso
05.2015 - 09.2017

Diploma of Higher Education - Tourism,Economy,Bussines,Accountancy

Liceul Tehnologic Economic de Turism
09.2009 - 06.2013

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Evelina-Elena Bejenaru