Meera Sai Gubbala
United Kingdom
Summary
Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Motivated to enhance profits and continuously improve service delivery.
Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Restaurant Manager / Bartender
Royal Thali
Barking Side IG62AY, Qatar
2025.09 - Current
- Supervised restaurant floor operations during busy shifts, managing table assignments, coordinating with servers, and stepping in to resolve guest issues calmly and professionally.
- Crafted a wide range of classic and signature cocktails with precision and flair, often making personalized drink recommendations based on guest preferences.
- Trained and mentored new staff on service standards, bar operations, menu knowledge, and safety protocols, helping build a confident and consistent team.
- Took the lead in coordinating service between the bar, kitchen, and front-of-house teams - especially during high-volume events, VIP service, or banquets.
- Maintained a clean, organized, and welcoming bar environment, always upholding Hilton's hygiene and presentation standards.
- Managed daily and monthly inventory for both bar and dining supplies, keeping close track of usage, restocking needs, and minimizing waste.
- Actively upsold food and beverage specials to boost average check size while staying genuinely focused on guest satisfaction.
- Handled POS transactions, billing queries, and table checks with accuracy and professionalism, making sure guests left with a positive impression.
- Ensured full compliance with local alcohol regulations and safety guidelines, promoting a safe, responsible, and enjoyable environment for guests and team members.
- Constantly observed guest behavior and service flow, stepping in where needed to support the team and keep operations running smoothly.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Facilitated staff training, resulting in better customer service.
- Fostered a positive work environment with regular team-building activities.
- Planned revenue generation strategies designed for growth.
- Enforced safety regulations to reduce workplace accidents.
Bartender / Team leader
Meera Sai Gubbala
Qatar , India
2022.05 - 2024.06
- Completed a full-service internship program with cross-functional training in Front Office, Housekeeping, Food & Beverage, and Guest Services departments.
- Greeted and assisted guests during check-in/check-out, handled room allocations, and learned the fundamentals of hotel front desk operations.
- Supported F&B operations by taking orders, serving meals, and ensuring high standards of hygiene and guest service in the restaurant and bar areas.
- Participated in back-of-house training including housekeeping operations, room inspections, and maintaining brand cleanliness standards.
- Assisted banquet staff in setting up and executing corporate and private events, gaining exposure to large-scale hospitality functions.
- Shadowed supervisors and team leads to understand daily operational flow, guest interaction best practices, and teamwork across departments.
- Developed strong interpersonal and communication skills by interacting with international guests, handling requests, and resolving basic service issues.
- Learned the importance of time management, attention to detail, and teamwork in delivering seamless guest experiences.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Provided excellent service to customers, resulting in repeat business.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
Internship All Major Departments
Meera sai Gubbala
Madurai, Courtyard by Marriott
2020.11 - 2021.04
- Improved trainee engagement by implementing interactive training modules.
- Developed customised training materials to meet specific intern needs.
- Offred periodic performance evaluations to address and alleviate challenges.
- Worked with HR teams to onboard new internship recruits and facilitate seamless integration.
- Implemented innovative training techniques to meet diversified learning styles.
Education
MSc - Management with Project Management
BPP University
United Kingdom 2025.08 -
Bachelor of Business Administration - Meera Sai Gubbala
Koneru Lakshmaiah Education Foundation
India 2019.12 - 2022.04
Internediate - Meera sai Gubbala
Sri Saraswathi collage
Ongole 2018.03 - 2019.03
Secondary School -
Z P P H School Bhimalapuram
West Godavari 2017.06 -
Skills
- Inventory Management
- Menu Knowledge
- Bar Setup & Closing Procedures
- Dining Floor Operations
- POS Systems
- Reservation Handling
- Cash & Till Management
- Guest Relationship Building
- Food Safety & Hygiene Compliance
- Mixology & Cocktail Preparation
- Wine & Beverage Knowledge
- Complaint Resolution
- Event Coordination
- Responsible Alcohol Service
- POS Terminals
- Property Management Systems
- Team Supervision
- Staff Training
- Motivational Communication
- Conflict Resolution
- Problem Solving
- Multitasking
- Time Management
- Attention to Detail
- Inspiring motivation
- Product knowledge and integration
- Customer relationship management systems
- Influential communication
- Leadership in diverse environments
- Crisis handling
- Profit and Loss Analysis
Custom Section
Inventory Management, Menu Knowledge, Bar Setup & Closing Procedures, Dining Floor Operations, POS Systems, Reservation Handling, Cash & Till Management, Guest Relationship Building, Food Safety & Hygiene Compliance, Mixology & Cocktail Preparation, Wine & Beverage Knowledge, Complaint Resolution, Event Coordination, Responsible Alcohol Service, MS Excel, Word, PowerPoint, Gmail, Outlook, POS Terminals, Property Management Systems, Team Supervision, Staff Training, Motivational Communication, Conflict Resolution, Problem Solving, Multitasking, Time Management, Attention to Detail
Personal Information
Title: Restaurant Captain
References
Mr. Atef Shindy, F&B Operation Manager, Hilton Salwa Beach Resort & Spa, Qatar, +974 55901571, Aetf.Shindy@Hilton.co
Languages
English
Fluent
Hindi
Elementary
Telugu
Native
Arabic
Beginner
Certification
Appreciation of Monthly Employee
Timeline
Restaurant Manager / Bartender
Royal Thali
2025.09 - Current
MSc - Management with Project Management
BPP University
2025.08 -
Bartender / Team leader
Meera Sai Gubbala
2022.05 - 2024.06
Internship All Major Departments
Meera sai Gubbala
2020.11 - 2021.04
Bachelor of Business Administration - Meera Sai Gubbala
Koneru Lakshmaiah Education Foundation
2019.12 - 2022.04
Internediate - Meera sai Gubbala
Sri Saraswathi collage
2018.03 - 2019.03
Secondary School -
Z P P H School Bhimalapuram
2017.06 -