Patience naa odey Oku
London,United kingdom
Summary
Experienced customer service with over 4 years in taste and beyond industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Dynamic Teacher with strong classroom management skills demonstrated through 5 years of classroom experience. Skilled Teacher with background in improving student performance. Focused on working with students, parents, colleagues and administrators alike to teach and motivate students.
Overview
18
18
years of professional experience
Work history
Live chat operator
Self employed
London , United kingdom
12.2021 - 07.2022
- Maintained high levels of patience whilst dealing with demanding customers.
- Offered quick problem-solving solutions which reduced customer waiting time.
- Contributed to building a loyal customer base through friendly and efficient service.
- Demonstrated excellent written communication skills to provide clear responses on chat support platform.
Teacher
Val's preparatory school
Accra, Ghana
09.2010 - 12.2020
- Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Completed training courses to keep up-to-date with new teaching methods and developments in the field.
- Tracked student attendance and performance, intervening early in concerning issues.
- Collaborated with special education professionals to cater for needs of differently-abled pupils in regular classrooms.
Caterer
Taste and beyond restaurant
Accra, Ghana
12.2005 - 12.2009
- Set up event area and line service in line with event theme.
- Trained junior staff members, raising overall team performance levels.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Loaded and unloaded catering vehicles with food, supplies and equipment for events.
- Assisted in budget planning for catering projects providing accurate cost projections.
- Maintained hygienic work environment, ensuring food safety regulations were adhered to.
- Made food and baked goods following quality recipe specifications.
- Communicated closely with service teams to fully understand special orders.
- Followed kitchen opening and closing procedures when preparing cooking supplies, ingredients and workstations.
- Cooked special allergen food based on guest requirements.
Customer service representative
Taste and beyond retail and wholesale
Accra, Ghana
01.2005 - 12.2009
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Cleaner
Bidvest noonan
London , United kingdom
12 2021 - 12 2021
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Safely stored cleaning solutions, equipment and chemicals.
- Completed quick-turnaround cleaning of vehicles between routes.
- Followed health and safety standards governing correct use of chemicals.
- Communicated well with team across multiple locations.
Education
GCSEs - Tenant Support in housing
New city college
London 06.2024
GCSEs - Caring for children and young one's
NEW CITY COLLEGE
London 04.2024
Higher National Diploma - Catering and secretariat
YWCA
Accra09.2003
Skills
- Behaviour modification
- Completed Beginning Teacher programme
- Student motivation
- Child development
- GHANA Teaching Certificate with Primary Education certification
- Classroom discipline
- Special needs students
- Early years teaching
- Special needs support
- Lesson planning
- Child development knowledge
Timeline
Live chat operator
Self employed
12.2021 - 07.2022
Teacher
Val's preparatory school
09.2010 - 12.2020
Caterer
Taste and beyond restaurant
12.2005 - 12.2009
Customer service representative
Taste and beyond retail and wholesale
01.2005 - 12.2009
Cleaner
Bidvest noonan
12 2021 - 12 2021
GCSEs - Tenant Support in housing
New city college
GCSEs - Caring for children and young one's
NEW CITY COLLEGE
Higher National Diploma - Catering and secretariat
YWCA