Summary
Work history
Education
Skills
Timeline
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Prince Gaurav

Prince Gaurav

Delhi,India

Summary

Motivated and experienced customer service professional with a strong commitment to exceeding client expectations and driving the success of a dynamic BPO company. Highly adaptable and prepared to work flexible shifts and overtime to effectively meet client needs in any situation. Currently seeking an opportunity to leverage skills and experience within a dynamic work environment that fosters mutual growth.

Work history

Live Chat Operator

Concentrix Daksh Services India Private limited
Gurugram, India
02 2023 - Current
  • This was the process of Uber US and Canada.
  • I had to solve the queries regarding food safety of the Eater as per community Guidelines within the given SLA of 6 hours.
  • We need to work on Customer Satisfaction, Spot Checks and Login hours too.

Call Centre Advisor

Tech Mahindra
Noida, India
08 2022 - 01 2023
  • This was the process of Flipkart where we need to take calls regarding product return and exchange, delay in delivery, Fipkart pay later issues, Product related queries and had to resolve customer queries as per the community guidelines.

Education

Graduation - Arts

School of Open Learning, Du
2020 - 2025

12th - Commerce

Bihar Board of Open Schooling
2017 - 2019

10th -

Hellens School
2015 - 2016

Skills

  • Good Writing and Communication Skill
  • Intermediate in Spreadsheet and Excel
  • Proficient in Typing

Timeline

Live Chat Operator

Concentrix Daksh Services India Private limited
02 2023 - Current

Call Centre Advisor

Tech Mahindra
08 2022 - 01 2023

Graduation - Arts

School of Open Learning, Du
2020 - 2025

12th - Commerce

Bihar Board of Open Schooling
2017 - 2019

10th -

Hellens School
2015 - 2016
Prince Gaurav