Pasan Bawantha Amadoru
London
Summary
Customer-focused professional with four years of experience as an airport service agent in the airline industry, complemented by current experience as an administrative supervisor in retail. Skilled in communication, conflict resolution, and multitasking in fast-paced, high-pressure environments. Proven ability to manage operations efficiently while delivering excellent customer service and maintaining positive client relationships
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admin Supervisor
Budgens of East Finchley
London, United Kingdom
02.2023 - Current
- Received and checked financial statements and reconciled related accounts.
- Prepared bank deposits, checking and correcting any errors.
- Verified figures with cross-checking of different accounts and documentation.
- Reviewed customer invoices for accuracy and posted information to general ledger.
Airport service agent (Pax)
SriLankan Airlines
Bandaranaike International Airport
10.2019 - 01.2023
- Executed ground handling functions for SriLankan Airlines and other international carriers, ensuring seamless operations and high service standards.
Education
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology
Sri Lanka08.2019
Master of Science - Computer and Technology
Northumbria University
London06.2024
Certificate of Higher Education - Airport Passenger Handling
SriLankan Aviation College
Sri LankaSkills
- Customer service excellence
- Airport safety compliance
- Staff management
- Documentation control
- Invoice verification
- Customer service
- Documentation management
- Account reconciliation
- Invoicing and billing management
- Punctuality
- Team collaboration
Certification
Dangerous Good Regulation, CAT 9
References
- Mr. Priyantha Abeysekara,
Airport Service Manager, SriLankan Airlines Ltd,
priyantha.abeysekara@srilankan.com, +94 714089774
- Mr. Vinon De Silva
SriLankan Airlines Station Manager(Maldives)
vinon.desilva@srilankan.com, +94 714460389
Languages
sinhala
Advanced
C1
English
Upper Intermediate
B2
Timeline
Admin Supervisor
Budgens of East Finchley
02.2023 - Current
Airport service agent (Pax)
SriLankan Airlines
10.2019 - 01.2023
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology
Master of Science - Computer and Technology
Northumbria University
Certificate of Higher Education - Airport Passenger Handling
SriLankan Aviation College