Arestis Andreou
Braintree,Essex
Summary
Results-oriented professional with a solid background in decision-making and time management. Experienced in public relations and customer service, recognized for effective staff training and proactive problem-solving. Capable of thriving under pressure, with strong public speaking skills and a commitment to efficiency. Dedicated to providing exceptional service and achieving measurable outcomes.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work history
Garage Admin Supervisor
National Express
Stansted Mountfitchet, Essex
2023.06 - Current
- Supervised administrative staff to ensure smooth operation of departmental activities.
- Managed effective scheduling with meticulous attention to detail.
- Managed daily operations, ensuring efficiency and accuracy in all tasks.
- Facilitated smooth running of the office, ensuring high productivity levels.
- Managed and resolved employee queries and concerns to create positive workplace culture.
- Coordinated staff schedules, optimising resource allocation and improving operational capacity.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Created and submitted progress reports to upper management.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
Delivery driver/ Technician
Wincanton PLC
Harlow, Essex
2022.09 - 2023.02
- Improved client satisfaction by delivering packages promptly and accurately.
- Provided excellent customer service, enhancing company reputation.
- Handled fragile items carefully, resulting in zero damage complaints.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Safely loaded and unloaded packages with zero material damage.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Carried heavy items to customers' desired location using best moving and handling practices.
Delivery driver
Wren Kitchens
Stansted Mountfitchet, Essex
2021.11 - 2022.09
- Provided excellent customer service, enhancing company reputation.
- Completed deliveries with smile and patient, personalised service.
- Safely loaded and unloaded packages with zero material damage.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Improved client satisfaction by delivering packages promptly and accurately.
Coach driver
National Express
Start Hill, Essex
2019.04 - 2021.11
- Assisted elderly or disabled passengers, promoting an inclusive environment on board the coach.
- Enhanced passenger safety by adhering to traffic rules and regulations.
- Adhered to company policies regarding operations, enhancing overall service quality.
- Handled cash transactions for ticket fares efficiently, avoiding discrepancies in financial records.
- Facilitated smooth boarding and deboarding processes; improved passenger flow efficiency.
- Conducted daily vehicle inspections; maintained high standards of safety and reliability.
- Assisted passengers with loading, unloading and storing luggage to maintain first-class customer service standards.
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Covered weekend shifts to optimise service levels.
Bus operator
Arriva London
Enfield, Middlesex
2009.02 - 2019.04
- Followed pre-determined routes for smooth operations.
- Prioritised passenger safety by operating bus equipment correctly.
- Navigated through different weather conditions safely, ensuring uninterrupted service.
- Kept calm under pressure to manage unexpected delays or incidents effectively.
- Assisted passengers in need to ensure their safety and comfort.
- Used defensive driving techniques to minimise accidents on the road.
- Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
Education
Certificate of Higher Education - Business & Finance
Bounds Green College
Bounds Green, Haringey 1986.09 - 1987.08
GCSEs -
Highgate Wood School
Crouch End, Haringey 1982.09 - 1987.07
Skills
- Decision-making skills
- Time management
- Public relations expertise
- Staff training
- Initiative
- Resilience under pressure
- Efficiency in time use
- Customer service excellence
- Public speaking
Timeline
Garage Admin Supervisor
National Express
2023.06 - Current
Delivery driver/ Technician
Wincanton PLC
2022.09 - 2023.02
Delivery driver
Wren Kitchens
2021.11 - 2022.09
Coach driver
National Express
2019.04 - 2021.11
Bus operator
Arriva London
2009.02 - 2019.04
Certificate of Higher Education - Business & Finance
Bounds Green College
1986.09 - 1987.08
GCSEs -
Highgate Wood School
1982.09 - 1987.07