Parabhjot Pandit
Feltahm,Middlesex
Summary
Brings 5 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Responsible and dedicated assistant customer service representative proven multitasking and organisational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders.
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work History
British Airways Customer Service Apprentice
British Airways
London, Middlesex
09.2022 - Current
- Deliver a world-class customer experience, exercising flexibility to provide a personalised service exceeding our customers expectations.
- Role model behaviours providing shadowing , support and mentoring colleagues as required.
- Provided warm, positive customer care from arrival to departure, encouraging return visits.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Completing operational and safety critical tasks e.g. Jetty attachment, flight close.
- Delivering regular constructive feedback on strengths and areas for improvement.
- Adhered strictly to policies and procedures for continued company compliance.
- Identify, exploit and maximise, revenue opportunities and collect payment for ancillary revenue.
Customer service assistant
Iceland
Twickenham, Richmond upon Thames
09.2020 - 09.2022
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Adhered strictly to policies and procedures for continued company compliance.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Assisted customers with varying questions using product knowledge and service expertise.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
Education
NVQ Level 2 - Aviation Customer Service
10.2020 - 11.2022
Btec - Accounts and Business & Marketing
09.2018 - 06.2020
GCSEs - English, Maths, Science, RE, PE, History, French and Motor Vehicle
09.2015 - 06.2020
Skills
- Strong customer service orientation
- Microsoft Office
- Credit card processing
- Exceptional communication
- Written and verbal communication skills
- Administrative support
- Store maintenance
- Excel proficiency
- Relationship-building
- Problem solver
- Adaptive team player
Timeline
British Airways Customer Service Apprentice - British Airways
09.2022 - Current
Institute for Apprenticeships and Tech Education - NVQ Level 2, Aviation Customer Service
10.2020 - 11.2022
Customer service assistant - Iceland
09.2020 - 09.2022
Logic Studio School - Btec, Accounts and Business & Marketing
09.2018 - 06.2020
Spring West Academy - GCSEs, English, Maths, Science, RE, PE, History, French and Motor Vehicle
09.2015 - 06.2020
Similar Profiles
SHAHZAD MOHIUD DINSHAHZAD MOHIUD DIN
GROUND OPERATION AGENT at BRITISH AIRWAYSGROUND OPERATION AGENT at BRITISH AIRWAYS
Summer MorrisonSummer Morrison
Flight attendant at British AirwaysFlight attendant at British Airways
Vaibhav WadhawanVaibhav Wadhawan
Team Manager at British AirwaysTeam Manager at British Airways
CHANDRAPRAKASH PATHAKCHANDRAPRAKASH PATHAK
GLOBAL CABIN CREW at BRITISH AIRWAYSGLOBAL CABIN CREW at BRITISH AIRWAYS
Dr Yama FarahmandDr Yama Farahmand
Freelance Interpreter at Various CompaniesFreelance Interpreter at Various Companies