OMOWUMI OYATOBO

• Providing excellent service to a diverse range of customers and providing inbound channel and supporting with online queries from customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment- related queries

• Informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.

• Answered customer telephone calls promptly and improved on-hold wait times.

• Listened actively to offer accurate information and best solution to their needs.

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

• Recorded and processed customer data accurately.

• Conducted regular training sessions for new hires, fostering a commitment to superior customer support within the team.
• Resolved complex issues with active listening and empathetic communication strategies,.
• Demonstrated professionalism and empathy during each interaction, setting a positive tone that encouraged repeat business from satisfied clients.
• Achieved customer satisfaction by promptly responding to enquiries.
• Developed strong relationships with clients through exceptional interpersonal skills.
• Mentored junior staff members to increase overall team performance.
• Delivered high-quality service to enhance client trust.

• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene
• Used excellent communication and interpersonal skills to engage and interact with individuals in need
• Built strong patient relationships through compassionate care and friendly rapport building
• Administered medication with rigorous planning and recordkeeping
• Planned, prepared and served meals for 10 clients, strictly following prescribed dietary orders
• Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles
• Assisted in maintaining a clean environment for improved client health
• Enhanced wellbeing of patients by providing emotional support and companionship
• Completed housekeeping tasks resulting in a clean, safe home environment
• Prepared nutritious meals that met special dietary needs of clients
• Assisted with mobility issues enabling easier movement around the home
• Assured safety measures were met to prevent falls or accidents
• Helped achieve patient independence through guided tasks and activities

• Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs
• Assisted with personal care activities such as washing and dressing
• Monitored and documented client behaviours, activities and development, aiding appropriate care plan management
• Planned, prepared and served meals for clients, strictly following prescribed dietary orders
• Administered medication according to schedule, promoting optimal health outcomes
• Participated in regular team meetings, enhancing quality of care provided
• Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential
• Implemented care plans set out by healthcare professionals leading to improved patient well-being
• Built strong patient relationships through compassionate care and friendly rapport building
• Actively listened to client concerns thus creating a comforting environment
• Maintained detailed records of patient behaviour changes for healthcare team reference
• Assisted in maintaining a clean environment for improved client health
• Assisted with mobility issues enabling easier movement around the home
• Assured safety measures were met to prevent falls or accidents
• Administered medication with rigorous planning and recordkeeping
• Completed housekeeping tasks resulting in a clean, safe home environment
• Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence
• Monitored physical and emotional wellbeing of individuals, reporting changes to care managers
• Followed strict safeguarding regulations to ensure safe, secure handling of service users
• Built meaningful rapport with service users with range of conditions
• Safely lifted, transferred and repositioned service users using hoists and wheelchairs
• Administered medication according to prescribed schedules, ensuring health maintenance
• Assisted clients with daily activities for improved quality of life
• Monitored patient symptoms and progress to boost health outcomes
• Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support
• Worked in close partnership with families, friends and carers to improve care plan effectiveness
• Prepared tasty and healthy meals to meet dietary requirements
• Documented accurate and updated caseload records and reports to streamline process
• Maintained a clean, safe environment for patients' comfort and safety
• Helped service users to gain ability to function independently in society

• Helping them with their daily activities and providing them with care and support to live a normal life
• Assist patients with basic hygiene activities
• Administered Assisting them to live more independently and support them to reach their potential by providing both physical and emotional support