Gift Ogbada
England,COVENTRY
Summary
Dedicated customer service representative and administrative professional with years of experience in virtual assistance, reception duties and call center support. I have proven ability to manage high volume communications, resolve customer issues efficiently, and deliver exceptional service both in-person and remote settings. I am well proficient in CRM tools, administrative software, and various communication platforms committed to enhancing operational efficiency and customer satisfaction.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
3
3
years of professional experience
Work History
Medical Receptionist/ Customer Service Representative
Adventist Health Center
, Nigeria
06.2024 - Current
- Company Overview: Nigeria
- Greeted and assisted patients and visitors, ensuring a welcoming and professional atmosphere
- Scheduled and managed patient appointments, coordinating with healthcare providers for efficient workflow
- Handled patient inquiries both in-person and over the phone, providing accurate information and resolving issues promptly
- Managed patient records and confidential information using Electronic Medical Records (EMR) systems
- Processed billing, insurance claims, and payments, ensuring accuracy and compliance with clinic policies
- Assisted in maintaining a clean and organized reception area, adhering to health and safety guidelines
- Collaborated with healthcare professionals to ensure smooth operations and optimal patient care
- Provided exceptional customer service to patients and visitors
- Handled inquiries, appointments, and administrative tasks efficiently
- Successfully managed large volumes of incoming phone calls and emails
- Identified and assessed customer needs to achieve satisfaction
- Built sustainable relationships and trust with customers through open communication
- Delivered accurate, valid, and complete information using the appropriate methods and tools
- Managed customer complaints, provided solutions, and followed up to ensure resolution
- Maintained detailed records of customer interactions, processed accounts, and organized documents
- Adhered to communication procedures, guidelines, and policies
- Consistently went the extra mile to engage customers, building trust and mutual understanding
- Nigeria
Receptionist
Klarent Hospitality
07.2024 - 01.2025
- Successfully managed a high-volume front desk, handling an average of 30 calls and a large number of visitors per day, ensuring seamless operations and prompt service
- Received customer service mentions and positive feedback from guests for providing exceptional service and creating a welcoming environment
- Played a key role in improving guest satisfaction by effectively handling inquiries and resolving issues in a timely and professional manner, resulting in an increase in positive feedback
- Handled check in and check outs timely and effectively
- Learnt from scratch how to use an Opera System in a week
Call Center Support Agent
Olehan Call Solutions
01.2024 - 06.2024
- Handled inbound and outbound calls, providing real-time solutions to customer issues
- Maintained a call resolution rate of 90% on the first contact
- Assisted in troubleshooting technical issues, guiding customers through step-by-step solutions
- Documented customer interactions and feedback, contributing to process improvements
- Escalated complex issues to senior support teams while providing thorough case notes to ensure seamless follow-ups
- Conducted customer satisfaction surveys post-call, gathering insights to improve service delivery
- Used ticketing systems and CRM software (e.g., Zendesk, Salesforce, Freshdesk) to log interactions and update records
Virtual Assistant
Elite Support Solutions
02.2022 - 01.2024
- Company Overview: Freelance
- Provided remote administrative support to executives and small business owners alongside handling emails, calendar scheduling, and travel coordination
- Managed customer inquiries via email and chat, ensuring timely responses and a 98% satisfaction rate
- Assisted with data entry, document preparation, and CRM updates, improving team efficiency
- Conducted market research and compiled reports, aiding decision-making for clients in various industries
- Used project management tools like Trello and Asana to track deadlines and streamline workflows
- Processed invoices and tracked expenses, while ensuring accurate financial records for clients
- Maintained strict confidentiality while handling sensitive client information
- Freelance
Education
National Diploma - Biological Science
University Of Cross River
NigeriaSkills
- Virtual Assistance & Remote Support
- Customer Relationship Management (CRM)
- Teamwork
- Time Management
- Adaptability
- Administrative Support
- Self-Motivation
- Customer Service
- Multitasking
- Confidentiality
- Communication
- Strong customer service orientation
- Ability to handle high-pressure situations with grace
- Adaptability to diverse cultures and environments
- Strong organizational skills
- Call Handling & Phone Etiquette
- Customer support and conflict resolution
- Live chat, email, and phone support
- CRM software (eg, Zendesk, Salesforce, Freshdesk)
- Adept knowledge on Microsoft Office Suite & Google Workspace
- Remote collaboration tools (eg, Slack, Zoom, Microsoft Teams)
- Active listening and empathy
- Data entry and documentation
- Client service
References
Available upon request
Personal Information
Willing To Relocate: True
Languages
English
First Language
Timeline
Receptionist
Klarent Hospitality
07.2024 - 01.2025
Medical Receptionist/ Customer Service Representative
Adventist Health Center
06.2024 - Current
Call Center Support Agent
Olehan Call Solutions
01.2024 - 06.2024
Virtual Assistant
Elite Support Solutions
02.2022 - 01.2024
National Diploma - Biological Science
University Of Cross River