Pamela Radakovic
Catering and Events Manager
Liverpool,Merseyside
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Ambitious recent graduate offering over 30 years of hands-on experience in hospitality.. Successful in creating event timelines, coordinating vendors and proactively resolving potential problems for seamless event execution. Excited to bring creativity, relationship building skills and strong time management skills to future employers.
Overview
27
27
years of professional experience
Work history
Catering and Events Manager
Self Employed
Maghull, Sefton
1996.09 - Current
- Analysed event needs to outline and define scope of services and project requirements.
- Communicated schedules and timelines to stakeholders for on-time event execution.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Directed subcontractors in floral design, photography needs and audio-visual equipment coordination.
- Handled client correspondence and relationship management with timely responses and acknowledgement.
- Promoted company mission and available services through diverse social media platforms.
- Upsold catering packages with reasonable prices to acquire more customers.
- Organised dining and buffet utilising themes and colours specified by client.
- Met with clients to outline desired goals and to prepared quotes for overall catering costs.
Customer service agent
Serco
Liverpool, Merseyside
2020.09 - 2023.09
- Acted as first point of contact for customer issues and queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Logged customer information and data in secure systems, maintaining GDPR compliance.
- Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Recorded and processed customer data accurately.
- Participated in staff meetings to discuss new developments.
Education
Bachelor of Science - Environmental Health
Liverpool John Moore's University
Liverpool 09/2020 - 05/2023
Skills
- Strategic scheduling
- Planning and logistics
- Client liaison
- People management
- Post-event evaluation
Timeline
Customer service agent
Serco
2020.09 - 2023.09
Catering and Events Manager
Self Employed
1996.09 - Current
Bachelor of Science - Environmental Health
Liverpool John Moore's University
09/2020 - 05/2023