Leila Abbas
Hackney
Summary
Motivated individual eager to contribute value to large-and small-scale companies. Possesses high attention to detail and excellent capacity to meet challenges with critical thinking and adaptability. Personable and collaborative communicator and decisive leader. My outgoing, hands-on but personable approach enables valuable relationship building and retention skills, which amassed diversified network of service providers, ensuring optimal quality and results for success. Exceptionally organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Events Manager & Executive Assistant
Loughborough University
London
01.2019 - 08.2023
- Committed to intricate logistical planning ensuring optimal satisfaction and success but also to fostering a positive and collaborative team environment
- Managing a team and creating processes and identifying innovative solutions to achieve our goals
- Exceptional time keeping and organisational skills
- Strong communication skills (written, verbal and social)
- Ability to balance multiple deliverables in a high-volume environment
- Managing staff, workload models and staff budgets
- High level of organization and creating in depth logistical plans
- Recruited and trained staff to achieve high-performing, focused event teams.
- Evaluated client and guest feedback to improve event services.
- Coordinated visual, sound and lighting teams in setting up events well ahead of start times.
- Adaptability to unforeseen circumstances, negotiation and people skills
- Empathy, passion for problem solving, and outstanding task management skills.
- Facilitated smooth running of events, leading pre-event team briefings to present final action plan and provide updates on last-minute details.
- Prepared, monitored and maintained event budgets.
- Identified opportunities for customer account growth to increase value and loyalty.
- Engaged facilities and catering managers with customer projects to deliver smooth, high-quality events.
- Delegated tasks to meet changing event demands, achieving agreed timings and maintaining professional standards.
- Fostered relationships with local and national vendors to support favourable pricing and delivery options.
- Showcased facilities to prospective clients through in-person visits and marketing resources.
Facilities receptionist
ENGIE
London
02.2018 - 12.2018
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Delivered front of house duties with warm and professional manner.
- Managed security officers shift rota's
- Acted as first point of contact for wide range of personnel.
- Reduced waiting times through effective time and resource management.
- Answered emails and telephone calls, compiling detailed notes and promptly forwarding as required.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Managed staff travel bookings and itineraries.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Prioritised tasks to maintain reliable service throughout peak times.
- Assisted with set up of ID card and access permissions following site security practices.
New homes Sales consultant
Berkeley Group Plc
, City of London
01.2016 - 01.2018
- Providing clients with an in-depth overview of the development and construction processes from start to finish, Illustrating financial gain of investments and tax breakdowns and carrying out negotiations with senior management to discuss and agree best deal for clients
- Effectively dealing with queries across multiple communication channels and finding the correct resolution to them whilst maintaining good brand management
- Using effective communication skills to liaise with mortgage advisors regarding advice about clientele and portfolio, as well as solicitors to progress client sales
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Achieved monthly sales and performance KPIs for improved team success.
- Kept clear, detailed customer records to maximise future sales opportunities.
- Detailed financial charts, breaking down costs and ROI's
- Assisting with the planning and implementing of ideas for the organization of events and marketing strategies
- Using in-house systems to input data, track sales process and produce analytics
- Building a strong relationship between the company and the client, being the face of the company.
International sales executive
Aronex developments
London
12.2013 - 12.2016
- Arranging flights and accommodation itineraries for international partners, clientele and myself
- Travelling overseas to present in detail our developments to a number of large audiences
- Calculating tailored ROI's
- Extensive research on the UK property market
- Organising overseas exhibitions and expeditions with international agents
- Adapting to different cultural practices
- Enabled efficient sales process, following documentation and certification procedures required by foreign countries.
- Improved lead generation, working collaboratively with marketing agents to develop enhanced selling tools, collateral and campaigns.
- Creating presentations
- Overseas travel for meetings and briefings
- Acquiring new developments and properties
- Took ownership of lead pipeline to exceed targets and monitor budget adherence.
- Coordinated client entertainment and familiarisation trips to foster strong and favourable rapport.
- Spearheaded and implemented winning sales strategies to meet and exceed corporate KPIs.
- Capitalised on business opportunities in new markets to increase international account sales.
Education
GCSEs -
Hackney Free and Parochial secondary school
London 09.2005 - 09.2010
A-Levels - Business
City of islington college
London 02.2011 - 03.2012
Skills
- Planning and logistics
- Client liaison
- Strategic scheduling
- Budget control
- Intricate planning and time management skills
- Market development
- People management
Additional Information
- . .
Languages
Arabic
Elementary
Timeline
Events Manager & Executive Assistant
Loughborough University
01.2019 - 08.2023
Facilities receptionist
ENGIE
02.2018 - 12.2018
New homes Sales consultant
Berkeley Group Plc
01.2016 - 01.2018
International sales executive
Aronex developments
12.2013 - 12.2016
A-Levels - Business
City of islington college
02.2011 - 03.2012
GCSEs -
Hackney Free and Parochial secondary school
09.2005 - 09.2010
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