Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Pamela Bowie

Renfrew,Renfrewshire

Summary

Customer Service Professional experienced in call handling and email correspondence. Enhanced customer satisfaction through effective communication strategies and strong problem-solving skills. Delivered compassionate support and clear guidance to individuals, fostering meaningful connections and positive impacts.

Overview

24
24
years of professional experience
5
5
years of post-secondary education

Work history

Helpline Advisor

Circle Health Group
Hillington, Glasgow City
2024.10 - Current

Supported patient services at Circle Health Group by addressing inquiries and resolving concerns.

Coordinated appointment bookings and guided patients through private health processes.

Karaoke Presenter

self employed
Paisley, Renfrewshire
2008.01 - Current

Delivered karaoke entertainment full-time for several years

Hosted weekly karaoke events at local public house, engaging audience and creating lively atmosphere

Bar staff member

Skb inns ltd
Paisley, Renfrewshire
2018.04 - 2024.10
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Managed bar inventory for efficient operation.
  • Helped organise special events at the bar.
  • Adhered to health and safety regulations strictly.

Home carer

Renfrew Council
Paisley, Renfrewshire
2009.06 - 2013.01

Cared for People in their own homes

Personal Care

Medication

loved to sit and have a chat with these people i cared for

  • Managed efficient household tasks such as grocery shopping, laundry and cleaning to maintain hygiene standards.
  • Administered medication as prescribed to manage health conditions effectively.
  • Provided companionship for elderly patients, reducing feelings of loneliness and isolation.
  • Ensured client comfort by providing direct personal care, including bathing and dressing.

Contoller

Clyde One
Renfrew, Renfrewshire
2002.09 - 2008.08

Managed private hire operations, ensuring efficient assignment of jobs to drivers

Coordinated taxi dispatch to optimise job allocation across Glasgow, Paisley, and Renfrew

Navigated employment transition following change in company ownership in 2008

Education

A-Levels - English, arithmetic, secretarial studies

Renfrew High School
Renfrew, Renfrewshire
1980.08 - 1985.06

Skills

  • CRM systems
  • Call management
  • Phone system management
  • Call protocols
  • Email expertise
  • Resolving issues
  • Conflict resolution
  • Active listening
  • Patience and empathy
  • Flexible

Affiliations

  • love spending time with family and my puppy

Timeline

Helpline Advisor

Circle Health Group
2024.10 - Current

Bar staff member

Skb inns ltd
2018.04 - 2024.10

Home carer

Renfrew Council
2009.06 - 2013.01

Karaoke Presenter

self employed
2008.01 - Current

Contoller

Clyde One
2002.09 - 2008.08

A-Levels - English, arithmetic, secretarial studies

Renfrew High School
1980.08 - 1985.06
Pamela Bowie