AAKIFAH ZAHRAH HOUSEIN
London
Summary
Analytical professional with expertise in data analysis and strong technical skills in Microsoft Excel for data cleaning and reporting. Experienced in Power Query for data transformation and creating impactful data visualisations and reports. Committed to data quality, validation, and GDPR compliance, with familiarity in CRM systems and developing skills in Power BI.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work history
Digital Learning Advisor
QA Limited
2023.09 - 2026.07
- Produced data-driven insights that guided learner progression strategies, leading to improved engagement outcomes.
- Analysed learner engagement and progress data using Excel and Power Query to identify trends, informing targeted interventions that enhanced learner support.
- Managed high volumes of learner queries via Zendesk, achieving SLA targets with rapid response times to ensure timely learner support.
- Delivered onboarding sessions and programme launches, improving learner engagement and understanding of programme expectations.
- Collaborated with stakeholders to improve reporting processes and learner tracking systems.
- Maintained accurate learner records and ensured data quality across internal systems.
Clinical Administrator
Communitas Clinics (NHS)
2022.05 - 2023.09
- Scheduled appointments and streamlined administrative processes in busy clinical environment to ensure optimal patient flow.
- Maintained accurate clinical and patient records using CRMs, ensuring high standards of data quality and confidentiality.
- Tracked KPIs and prepared monthly reports using Excel to support clinical performance assessment.
- Identified data inconsistencies and recommended workflow improvements to enhance operational efficiency.
Teaching Assistant & Invigilator
Tradewind Recruitment
2020.01 - 2022.01
- Monitored student progress and assessed learning outcomes to support academic development.
- Administered exams and ensured compliance with formal procedures during invigilation.
- Participated in teacher-parent conferences regarding students’ progress or problems.
- Facilitated active learning environments with engaging teaching aids and resources.
- Improved student engagement by utilising interactive learning techniques.
KS1 & KS2 English Tutor
Prime Tuition
2019.01 - 2022.01
- Collaborated with parents and staff to enhance student learning outcomes and monitor academic progress.
- Prepared students for examinations, resulting in improved test scores.
- Enhanced student comprehension by creating engaging lesson plans.
- Fostered a positive learning environment with effective classroom management techniques.
Education
BSc Psychology (Hons) - Psychology
City, University of London
2018.09 - 2021.05
Level 3 Microsoft Data Essentials - Data Technician
QA Limited
/2023 - 2025.01
A Levels - English Literature, Sociology, Psychology
Burntwood Sixth Form
London /2015 - /2018
GCSEs - General Education
Burntwood School
London /2010 - /2015
Skills
Data Analysis
- Data Visualisation
- Data Reporting
- Excel analysis
- Power BI
- Power Query
- Data validation
- Learning Management Systems
- GDPR compliance
- CRM Systems
- Data and Technical Skills
- CRM Systems
Additional Achievements & Awards
The Duke of Edinburgh Award, Functional Skills Level 2
Custom
Portfolio available upon request
References
References available upon request.
Timeline
Digital Learning Advisor
QA Limited
2023.09 - 2026.07
Clinical Administrator
Communitas Clinics (NHS)
2022.05 - 2023.09
Teaching Assistant & Invigilator
Tradewind Recruitment
2020.01 - 2022.01
KS1 & KS2 English Tutor
Prime Tuition
2019.01 - 2022.01
BSc Psychology (Hons) - Psychology
City, University of London
2018.09 - 2021.05
GCSEs - General Education
Burntwood School
/2010 - /2015
A Levels - English Literature, Sociology, Psychology
Burntwood Sixth Form
/2015 - /2018
Level 3 Microsoft Data Essentials - Data Technician
QA Limited
/2023 - 2025.01