Steven Halpin

Clydebank

Summary

Highly motivated customer focused advisor with 9 years experience in a leading private healthcare company. Proven track-record in exceeding KPI targets as a top performer in the role and driving standards within a team. Eager to leverage extensive experience in a customer first environment to achieve results in a fast-paced setting.

Overview

years of professional experience

Work history

Helpline Advisor / Live Chat & Digital Channels Advisor

Circle Health Group

2017.07 - 2026.07

Resolving patient enquiries via live chat support using Click4Assistance platform, offering industry best response times and displaying Multi-tasking skills to assist patients and third parties
Handling web form enquiries through Salesforce, inter-department communication to resolve patient enquiries/schedule appropriate treatment, offering best patient experience
Audited Online bookings, communicating with patients and consultants to proactively prevent errors
Routinely involved in Data Cleansing, collating issues on Microsoft Excel for review
Consistently Surpassed KPI targets for Quality, Conversion and Overall performance in all operational aspects

Keyholder / Shift Supervisor

Clydebank Co-operative Society

2010.06 - 2017.07

Supervised and motivated staff, leading by example and working as a team to maintain operation of the store
Served customers to a high degree of professionalism and personalism
Managed 24/7 out of hours on-call responsibilities for headquarters store, being the point of call in case of alarm activations.

Education

B.A. - Physiology and Sports Science

University of Glasgow

Glasgow

/2009 - /2012

Skills

Customer Service
Communication skills
Team building
CRM navigation

Salesforce platform competence
Knowledge of GDPR
Multitasking capabilities
Calm under pressure

References

References available upon request.

Timeline