Paige Patterson
Bishop's Stortford,Hertfordshire
Summary
Offering strong leadership and communication skills, with knack for problem-solving and team collaboration. Knowledgeable about time management and conflict resolution. Ready to use and develop organisational, motivational, and decision-making skills in a Team Manager role.
Overview
5
5
years of professional experience
Work history
Supervisor
Ace of Lanes
Bishop's Stortford
2020.11 - 2025.08
- Led and supervised a customer-facing team across floor operations and reception in a fast-paced, high-volume environment.
- Delivered structured onboarding for new starters, including a two-week shadowing programme to support real-time learning and integration into the team.
- Maintained strong team morale through active leadership and support in a fast-paced environment.
- Acted as the first point of escalation for face-to-face customer complaints, queries, and disputes, resolving issues professionally and balancing customer satisfaction with business needs.
Grants Enquiries Advisor
Motability Foundation
Harlow, Essex
2024.06 - 2024.12
- Acted as the first point of contact for beneficiaries, handling inbound calls and enquiries with a professional and empathetic approach.
- Managed a wide range of queries and concerns, ensuring applicants felt informed, supported, and confident in their next steps
- Set realistic expectations regarding eligibility, timelines, and outcomes, clearly communicating the scope and limitations of the organisation’s role as a charity.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
Legal Intern
Justice For Tenants
London
2022.09 - 2023.09
- Supported tenants in pursuing Rent Repayment Orders through tribunal processes, working on cases involving housing non-compliance and tenant rights.
- Prepared and submitted tribunal applications with a high level of attention to detail, recognising submissions could only be made once and required full accuracy.
- Applied a solution-focused approach to complex cases, identifying the most effective way to progress applications within regulatory constraints.
Credit controller
Shebang Security
Stevenage, Hertfordshire
2020.05 - 2021.09
- Monitored client's credit situation closely, mitigating risks associated with late payments.
- Coordinated legal actions against defaulters to safeguard company interests.
- Negotiated repayment arrangements, improving cash flow in the process.
Education
GCSEs -
Stewards Academy
HarlowA-Levels -
The Bishops Stortford High School
Bachelor of Law (LLB)
Nottingham Trent University
NottinghamSkills
- Leadership in diverse environments
- Interpersonal effectiveness
- Time Management & Prioritisation
- Advanced complex problem solving skills
Timeline
Grants Enquiries Advisor
Motability Foundation
2024.06 - 2024.12
Legal Intern
Justice For Tenants
2022.09 - 2023.09
Supervisor
Ace of Lanes
2020.11 - 2025.08
Credit controller
Shebang Security
2020.05 - 2021.09
GCSEs -
Stewards Academy
A-Levels -
The Bishops Stortford High School
Bachelor of Law (LLB)
Nottingham Trent University