Jamie Bartleman
Gosport,hampshire
Summary
Highly-organised Taxi Controller, skilled in the effective planning and coordination of large numbers of taxis. Offering outstanding customer service through faultless communication and call-handling abilities with timely, accurate dispatch for consistently excellent service levels.
Overview
10
10
years of professional experience
Work history
Taxi dispatcher
Bridge Cars ltd
Gosport, Hampshire
03.2022 - 11.2023
- Answered calls efficiently and professionally, gathering accurate booking information to ensure appropriate taxi dispatch.
- Processed advanced and specialist bookings effectively and efficiently, updating diaries with necessary information.
- Used exceptional communication and relationship-building abilities to provide outstanding customer service throughout taxi booking processes.
- Provided accurate customer quotes and fare estimations for continued clarity of service.
- Entered customer information into cab treasure and ghost dispatch system to effectively assess nearby drivers and deliver timely service.
- Ensured smooth-running and timely dispatch of customer jobs.
- Made time-sensitive decisions to keep transport services running on-time and meet objectives.
Delivery assistant
A.O
fareham, Hampshire
02.2020 - 03.2022
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Safely loaded and unloaded packages with zero material damage.
- Reported delivery goods and document errors to management, enabling prompt resolution.
Taxi controller
Busters Cars
Gosport, Hampshire
05.2014 - 02.2017
- Using mercury software efficiently to also dispatch each booking to relevant driver Ability to remain calm during busy periods
- Time management and organisation
- Being able to multi-task
- Work shifts were nights,days and mornings
- Advantages: Experience using mercury booking despatch system and icabbi sytem taxi
- Answered calls efficiently and professionally, gathering accurate booking information to ensure appropriate taxi dispatch.
- Processed advanced and specialist bookings effectively and efficiently, updating diaries with necessary information.
- Used exceptional communication and relationship-building abilities to provide outstanding customer service throughout taxi booking processes.
Education
Brune Park Community College
Skills
- Call handling
- Driver coordination
- Dispatch management
- Customer relations
- Data entry
- Inbound and outbound calling
Interests
Music Production , djing , bike riding
Languages
English
Native
Timeline
Taxi dispatcher
Bridge Cars ltd
03.2022 - 11.2023
Delivery assistant
A.O
02.2020 - 03.2022
Taxi controller
Busters Cars
05.2014 - 02.2017
Brune Park Community College
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