Summary
Overview
Work history
Education
Skills
Timeline
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DANIEL clancy uju

basingstoke,hampshire

Summary

I am a outgoing friendly individual who enjoys new challenges and is good with working under pressure in a fast paced environment. I enjoy problem solving in an efficient manner to complete any task given to the best of my ability. I also consider myself a team player always prepared to support and engage with those around me to reach targets and standards of my employer

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Taxi dispatcher

alpha cars
Basingstoke, Hampshire
06.2024 - Current
  • Assisted in recruitment and training of new dispatchers to maintain high service standards.
  • Provided quick response to customer requests with effective use of dispatch software.
  • Kept accurate records of dispatched calls, aiding in performance assessment analysis.
  • Established strong relationships with drivers, fostering a positive work environment.
  • Expedited fare calculations using automated systems thereby reducing wait times for customers.
  • Utilised GPS systems effectively to monitor taxi locations in real-time.
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Managed high-pressure situations, ensuring smooth operation during peak hours.
  • Answered calls efficiently and professionally, gathering accurate booking information to ensure appropriate taxi dispatch.
  • Despatched personnel and transport vehicles based on current demand and load requirements.

Administrator

Oakley car repairs
Basingstoke, Hampshire
06.2023 - 05.2024
  • Managed office supplies inventory, ensuring readiness for all projects at any given time.
  • Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
  • Processed expense reports, resulting in accurate financial records maintained consistently.
  • Enhanced team productivity for better project completion rates through effective schedule management.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.

Inbound call centre agent

creditlink account recovery solutions ltd
Basingstoke, Hampshire
11.2022 - 03.2023
  • Provided constructive feedback during team meetings, contributing towards process improvements.
  • Collaborated closely with the team for achieving collective targets.
  • Used multi-line telephone system expertly, resulting in swift call management.
  • Prioritised tasks effectively, managing time efficiently during busy periods.
  • Managed high-volume calls with professionalism and patience.
  • Planned and delivered customer service training, boosting satisfaction levels.

Education

Diploma of Higher Education - English literature

ITVET
BELIZE
09.2018 - 07.2020

Skills

  • Fleet coordination expertise
  • Proficient in gps systems
  • Knowledge of local geography
  • Passenger safety prioritisation
  • Leadership qualities
  • Dispatching operations knowledge
  • Route optimisation expertise
  • Excellent map reading
  • Multitasking capability
  • Transport regulations understanding
  • Dispatch protocol adherence
  • Health and safety training
  • Route planning
  • Flexible
  • Complaint management
  • Customer Service
  • Calm under pressure
  • Customer relations
  • Taxi fare calculation
  • Dispute handling
  • IT skills
  • Phone system knowledge
  • Financial software
  • Dispatch management

Timeline

Taxi dispatcher

alpha cars
06.2024 - Current

Administrator

Oakley car repairs
06.2023 - 05.2024

Inbound call centre agent

creditlink account recovery solutions ltd
11.2022 - 03.2023

Diploma of Higher Education - English literature

ITVET
09.2018 - 07.2020

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DANIEL clancy uju