Owen Gilbert
Aldershot,Hampshire
Summary
Dynamic professional with expertise in team leadership and customer relations, specialising in hospitality. Demonstrates exceptional time management and multitasking abilities, ensuring seamless operations and guest satisfaction. Committed to fostering collaborative environments and driving team success.
Overview
9
9
years of professional experience
Work history
Duty Manager
Cineworld
Aldershot, Hampshire
2023.08 - Current
- Returned to same position as detailed below.
- Managed health and safety to maintain compliant working environments and ensure company guidelines were met.
- Oversaw emergency procedures and administered first aid where necessary.
- Handled employee grievances professionally, minimizing workplace disputes.
Rides And Attractions Host
Merlin Entertainments
Windsor, Berkshire
2021.05 - 2023.04
- Provided guests with energetic, enthusiastic interactions and care.
- Engaged with children and young guests.
- Carried out meticulous safety checks and tests, limiting ride risk and error.
- Collaborated effectively with other staff and to maintain smooth ride operations.
- Provided first aid care when necessary, prioritising guest well-being above all else.
- Trained and assessed staff to ensure workplace safety standards were met.
Duty Manager
Cineworld
Aldershot, Hampshire
2016.11 - 2020.04
- Ensured smooth, day-to-day management of the building and operations teams, including leading by example with cleaning and front of house duties.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions. This includes, taking control of social media pages to ensure customer queries were answered effectively and efficiently, as well as post about upcoming movie releases and future deals.
- Performed duties on a schedule in line with company guidelines such as banking control and stock management.
- Managed the HR department to create the staff rota, using initiative to adapt the rota to levels of sales and decrease transaction time for maximum customer satisfaction.
Education
Diploma of Higher Education - Law & Legal Professions
Distance Learning Centre
Aldershot 2025.09 -
NVQ Level 2 - Customer Service
Innovate Awarding
Aldershot 2016.11 - 2017.11
GCSE -
Ash Manor School
AldershotSkills
- Team leadership
- Customer and Guest relations
- Hospitality experience
- Time management
- Methodical multitasker
- Ability to work in a Team
References
References available upon request.
Affiliations
- Travelling and immersing myself in different cultures and experiences.
Timeline
Diploma of Higher Education - Law & Legal Professions
Distance Learning Centre
2025.09 -
Duty Manager
Cineworld
2023.08 - Current
Rides And Attractions Host
Merlin Entertainments
2021.05 - 2023.04
NVQ Level 2 - Customer Service
Innovate Awarding
2016.11 - 2017.11
Duty Manager
Cineworld
2016.11 - 2020.04
GCSE -
Ash Manor School