Ovidija Limanauskaite
Norwich,Norfolk
Summary
Exceptional communicator with expertise in patient and customer care, hygiene, and infection control. Proven track record in coaching and mentoring teams while ensuring accurate record keeping. Strong team player with skills in collaboration, IT literacy, administration, and multilingual communication. Dedicated to continuous learning and strict adherence to procedures.
Extensive background in customer care with transferable skills across various industries. Proven ability to adapt and learn quickly in new environments. Committed to professional development and pursuing a new career path. Strong focus on delivering exceptional service and achieving results and with recent qualification in psychology, professional training, and extensive experience in customer service and quality auditing,I bring strong communication,teamwork, and organisation skills.
Overview
12
12
years of professional experience
Work history
Car sales executive
Busseys
Norwich, Norfolk
02.2025 - 09.2025
- Assisted customers in finding the right vehicle and arranged finance options to simplify their purchasing journey.
- Collaborated with team members to create a positive work environment and enhance customer satisfaction.
- Provided thorough vehicle handovers, ensuring customers understood features and benefits.
- Followed up on online inquiries to engage potential buyers and boost sales.
- Participated in manufacturer events to promote brand awareness and connect with potential customers
Customer Service & Account Management
SNAP
Norwich, Norfolk
04.2024 - 09.2025
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Represented company at industry events, networking to increase client engagement and identify new opportunities
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Oversaw bookings with accurate calendar management.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Facilitated communication and collaboration across departments.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Cross-trained and backed up other customer service managers.
- Capitalised on upsell opportunities with new and potential customers.
- Specialised in UK & Lithuanian markets and landed account with 300 trucks.
Sales Executive
Group 1 automotive
Norwich, Norfolk
07.2018 - 03.2024
- Managed customer satisfaction to ensure that it is maintained to highest level.
- Ensured future profitability by means of prospecting activity.
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Accredited by FCA and SAF as specialist in sale of automotive finance and insurance products.
- Created positive relations with customers to enhance loyalty and retention.
- Achievement of 200 units combined new and used vehicles.
- Managed client relationships from early stages of sales process through to post-sales
- Maintained contact with customers throughout sales and pre-delivery process.
Sales Executive
Robinsons Mercedes-benz
Norwich, Norfolk
06.2017 - 06.2018
- Responsible for sale of new and used vehicles.
- Achieved 157% of target for new cars and 125% of target for combined used vehicles.
- Customers reported 100 % satisfaction scores over this period.
Sales Executive
Desira Group Plc.
Norwich, Norfolk
03.2015 - 05.2017
- Responsible for appointment, sale, preparation and delivery of customers and their vehicles.
- Responsible for delivering highest standards of customer satisfaction.
- Built lasting relationship with customers to ensure future loyalty.
- Prospect existing customers to gain new opportunities.
Sales Advisor
Iconic Strategies
, Norwich
02.2014 - 02.2015
- Face to face customer service role.
- Represented Vanquis bank and raised funds for the charities, WWF & British Red Cross & Break.
- Teaching & Training new staff.
- Frequent public speaking opportunities.
- Provided customers with price information and handled financial transactions.
- Built rapport with new and existing customers to boost client retention.
- Different communication methods.
Education
Level 3 Award in Training Skills and Practise - Level 3 Award in Training Skills and Practise
The Red Cat Partnership
Norwich 04/2012 - 04/2012
OCR Level 1 in Adult Numeracy - Numeracy
OCR
Norwich, Norfolk 06/2011 - 06/2011
Level 2 Certificate - Adult Literacy
OCR
Norwich, NorfolkLevel 3 - Food Safety Supervision for Manufacturing
Poultec
Norwich, Norfolk 06/2012 - 06/2012
Level 2 Certificate - Principles of Business and Administration ( QCF )
LAO
Norwich, Norfolk 10/2012 - 10/2012
Certificate of Training - Training
RDS ( Recruitment and Development Soilutions Ltd
Norwich, Norfolk 08/2012 - 08/2012
GCSEs - Secondary Education
Jonas Biliunas Gymnasium
Anyksciai,Lithuania 09/1994 - 07/2006
Certificate of Higher Education - Psychology
The Open University
Norwich, Norfolk 01/2021 - 06/2024
Skills
- Confident communicator
- Patient/customer -focused care
- Hygiene, infection control & safety awareness
- Coaching, mentoring & training experience
- Attention to detail & accurate record keeping
- Teamwork & collaboration
- IT literacy & administration
- Problem-solving
- Multilingual
- Willingness to learn & follow procedures
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Car sales executive
Busseys
02.2025 - 09.2025
Customer Service & Account Management
SNAP
04.2024 - 09.2025
Sales Executive
Group 1 automotive
07.2018 - 03.2024
Sales Executive
Robinsons Mercedes-benz
06.2017 - 06.2018
Sales Executive
Desira Group Plc.
03.2015 - 05.2017
Sales Advisor
Iconic Strategies
02.2014 - 02.2015
Level 3 Award in Training Skills and Practise - Level 3 Award in Training Skills and Practise
The Red Cat Partnership
04/2012 - 04/2012
OCR Level 1 in Adult Numeracy - Numeracy
OCR
06/2011 - 06/2011
Level 2 Certificate - Adult Literacy
OCR
Level 3 - Food Safety Supervision for Manufacturing
Poultec
06/2012 - 06/2012
Level 2 Certificate - Principles of Business and Administration ( QCF )
LAO
10/2012 - 10/2012
Certificate of Training - Training
RDS ( Recruitment and Development Soilutions Ltd
08/2012 - 08/2012
GCSEs - Secondary Education
Jonas Biliunas Gymnasium
09/1994 - 07/2006
Certificate of Higher Education - Psychology
The Open University
01/2021 - 06/2024