Thomas Hardy
Holbeach,Lincolnshire
Summary
Motivational Team Manager with 7 years of experience leading retail teams to target. Constantly evolving management processes through expert strategy implementation and thorough coaching for optimum productivity.
Enthusiastic individual offers vehicle passion and knowledge to Car Sales Executive role. Skilled in persuasion and negotiation to engage clients and close profitable sales. Succeeds in fast-paced, target-driven environments.
Overview
18
18
years of professional experience
Work History
CAR SALES EXECUTIVE
TC Harrison Ford
Stamford
01.2021 - Current
- Since joining TC Harrison Ford in Stamford, I have had an amazing journey
- Maximised opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.
- over 170 cars in my first year and have had brilliant product penetration aiming every month for at least two products per sale
- Completed finance courses with Santander and have also had a 100% mystery shop while with Ford
- My Trustpilot reviews are something that I am particularly proud of
- Building good relationships with my customers is something that I pride my work on
- I aim to give an outstanding customer experience to every single person that walks through our doors
- My customers always say that they will come back to me in the future and customer retention is something that we have to aim for.
- Personalised customer service and tailored selling strategies to different customer types.
- Met sales targets consistently to drive revenue.
- Demonstrated product usage and features to customers.
- Retained product and service knowledge for informative, persuasive client advice.
- Advocated company values throughout sales process to promote brand loyalty and customer satisfaction.
CAR SALES EXECUTIVE
Thurlow Nunn
Kings Lynn
09.2021 - 01.2022
- Decided to have a career change in September 2021 and got a job as a car sales executive
- Achieved a fantastic start to my sales role as in my first month I used my can do and positive attitude to learn the sales process and begin selling cars
- Sold 24 cars in my first month and had various fantastic customer reviews
- Hard working and determined and I am also highly ambitious
- Moved on to work for a main Ford dealer.
TEAM MANAGER
Tesco
Holbeach
07.2020 - 11.2021
- Upon returning to Holbeach, my main aim was to take on more responsibility and learn all aspects of being a store manager as this is my ultimate goal
- When my store manager takes time off work i am able to take control of the store and put my skills to the test to maintain the smooth running of the supermarket
- We are currently having a refit where we are seeing the addition of a dotcom click and collect operation
- I will open this and make sure it is set up to run brilliantly well at all times by passing on my knowledge to some up and coming colleagues to be able to use the operation for their own personal progression
- I am actively looking for new career opportunities so i can put my own skills to the test while satisfying my own progression and goals.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
TEAM MANAGER
Tesco
Huntingdon
04.2020 - 07.2020
- In July 2020 due to the global coronavirus pandemic, I took the opportunity to work at Huntingdon Tesco to help on their dotcom department and also to provide backup to the in store management team
- This was a fantastic experience to work in a flagship Tesco store that would on average have weekly sales of £1.5 million
- Directed teams to clean shop floors, shelves and products, ensuring areas maintained hygienic and safe for customers
- Keeping the store covid safe at all times
- Working closely with store manager to deliver on targets
- Took on more responsibility to help boost my knowledge and career progression.
TEAM MANAGER
Tesco
Holbeach
02.2017 - 04.2020
- Diminished work flow lags, including recruiting, interviewing and hiring top talent
- Addressed customer issues to ensure swift and successful resolution
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies
- Oversaw store opening and closing, including reconciling cash drawers and making bank deposits
- Facilitated on-site staff training and developed processes and procedures to increase accuracy
- Keeping the shop floor full, priced and clean to provide the best in store shopping experience for our customers
- Store sales on average would hit £500K per week.
DOTCOM TEAM SUPPORT
Tesco
Boston
04.2014 - 02.2017
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar industry reputation
- Closely monitored sales throughout each shift, providing guidance to staff members to improve sales performance as needed
- Completed weekly rotas, holidays and all other team support aspects to help me be able to get the most out of my team
- Coached and mentored all drivers and pickers to hit targets and provide a great online shopping experience for our customers.
DOTCOM
Tesco
Boston
02.2012 - 04.2014
- I started work at Tesco in Boston as i was unfortunately made redundant by Kier due to the company closing down its building operation to concentrate more on maintenance
- I began working as a dotcom driver and thoroughly enjoyed this role
- As time went on I became more interested in retail and working in a supermarket and began to plot my next career move as I loved the day to day running of dotcom
- While doing this job role I also did various different course with Tesco to get me ready for the next step of my career
- I enjoyed making customers happy and providing them with a great shopping experience.
PLUMBER
Kier
Boston
09.2006 - 02.2012
- I left school and successfully completed an apprenticeship with kier building contractors
- This meant planning out my day, getting relevant materials in place and completing all aspects of plumbing work on new building sites
- After a couple of years with a mentor, my company were happy to send me out alone to complete work on showhomes around the Lincolnshire area
- I also gained my gas corgi and anglian water regs.
- Inspected piping and completed thorough post-service reports.
- Handled installation and maintenance work in domestic and commercial buildings.
- Made estimates of project costs, issued invoices and collected payments.
Education
NVQ Level 2 - plumbing studies
09.2011 -
Skills
- Exceptional communicator
- Motivational
- Team leadership
- Inspiring coaching and mentoring
- Strategic problem solving
- Proficient multitasker
- Staff training and development
- Customer relations
- Persuasive negotiator
- Target driven
Affiliations
- Health and fitness
- Liverpool FC
Timeline
CAR SALES EXECUTIVE
Thurlow Nunn
09.2021 - 01.2022
CAR SALES EXECUTIVE
TC Harrison Ford
01.2021 - Current
TEAM MANAGER
Tesco
07.2020 - 11.2021
TEAM MANAGER
Tesco
04.2020 - 07.2020
TEAM MANAGER
Tesco
02.2017 - 04.2020
DOTCOM TEAM SUPPORT
Tesco
04.2014 - 02.2017
DOTCOM
Tesco
02.2012 - 04.2014
NVQ Level 2 - plumbing studies
09.2011 -
PLUMBER
Kier
09.2006 - 02.2012
Similar Profiles
Jordan BergmanJordan Bergman
Sales Consultant at Harrison FordSales Consultant at Harrison Ford
Filip KiryakovFilip Kiryakov
Warehouse Operative at T. C. Harrison FordWarehouse Operative at T. C. Harrison Ford
Tylor HallTylor Hall
Sales Associate at Harrison FordSales Associate at Harrison Ford