Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Otilia Ganova

Rotherham

Summary

Dedicated and highly motivated Customer Service and Sales Professional with over 5 years' experience delivering exceptional customer service and achieving sales targets within fast-paced contact centre environments. Proven ability to build strong customer relationships, resolve complex queries, exceed performance objectives, and provide outstanding customer experiences.

Overview

3
3
Languages
6
6
years of professional experience

Work History

Special Educational Needs Teaching Assistant

Provide Education
10.2020 - Current
  • Provided one-to-one support for pupils with SEN including Autism and ADHD.

Domestic Assistant

Sheffield Children's Hospital
07.2020 - Current
  • Maintained high standards of cleanliness and infection control.

Customer Sales & Service Advisor – Vodafone Campaign

Webhelp UK / Concentrix
11.2020 - 10.2025
  • Delivered exceptional customer service and sales support through inbound and outbound channels.
  • Consistently achieved and exceeded sales, quality, and customer satisfaction targets.
  • Assisted customers with upgrades, billing enquiries, retention services, and account management.
  • Handled complex customer queries and escalations professionally.
  • Supported and mentored colleagues and shared best practices.
  • Maintained GDPR compliance and accurate customer records.

Education

Level 2 Teaching Assistant Qualification - undefined

SEND Levels 1, 2, 3 & 4 - undefined

Diploma in Teaching - undefined

Calderdale College

Skills

  • Customer Service
  • Inbound & Outbound Sales
  • Account Management
  • Complaint Resolution
  • Customer Retention
  • Administration
  • GDPR Compliance
  • Communication
  • Problem Solving
  • Teamwork
  • Over 5 years' experience in telecommunications customer service and sales
  • Proven track record of achieving sales, quality, and customer satisfaction targets
  • Experienced in customer retention, account management, and complaint handling
  • Strong mentoring and team support skills

LANGUAGES

English (C2)
Slovak (Fluent)
Czech (Fluent)

Timeline

Customer Sales & Service Advisor – Vodafone Campaign

Webhelp UK / Concentrix
11.2020 - 10.2025

Special Educational Needs Teaching Assistant

Provide Education
10.2020 - Current

Domestic Assistant

Sheffield Children's Hospital
07.2020 - Current

Diploma in Teaching - undefined

Calderdale College

SEND Levels 1, 2, 3 & 4 - undefined

Level 2 Teaching Assistant Qualification - undefined

Otilia Ganova