- Travelling and exploring new destinations
- Beauty, skincare and self-care
- Learning new skills
- Spending time with my friends and family
- Dog walks/ beach walks
- Listening to music
Kelsey Dearden
Chard, Somerset ,Devon
Summary
I have gained a wide range of experience across hospitality, retail, manufacturing, hygiene, education and customer service roles.
My background includes front of house and bar work within a busy hospitality environments, retail experience of shop floors and checkouts, production line work in manufacturing and maintaining high hygiene standards within food production.
I have also supported pupils in a Special Education School, demonstrating patience, professionalism and commitment to high care standards.
Alongside my work experience, I have completed College courses in Beauty Therapy and Travel and Tourism, where I developed strong practical, organisational, communication and customer service skills.
I am reliable, adaptable and able to work well both independently and as part of a team, with a strong focus on maintaining high standards and delivering positive experience.
Overview
9
9
years of professional experience
Work History
Teaching Assistant in Special Educational Needs
3 Dimenions
02.2025 - Current
- Gained valuable and rewarding experience working in a special education school, supporting pupils with diverse needs in a positive and fulfilling environment.
- Supervised and supported SEN pupils to complete in-class activities.
- Provided 1:1 and group support for class activities and outdoor recreation.
- Assisted in the development of social skills through structured group activities and peer interactions.
- Supervised children during activities and play, helping maintain safety and proactively address behavioural problems.
- Provided hands-on support during school outings, ensuring safety and inclusion of SEN students.
- Implemented behaviour management techniques to create a safe and productive learning environment.
- Quickly built strong, long-lasting relationships with students to obtain extensive knowledge on individual needs and struggles.
- Assisted in adapting classroom environments to be more sensory-friendly for students with sensory processing issues.
- Worked closely with teachers and support staff to follow individual education and care plans accurately.
- Completed appropriate training relevant to special educational needs, safeguarding, and pupil support, applying this knowledge confidently in daily practice.
- CPI trained.
- Demonstrated patience, empathy, and strong communication skills while helping to create a calm, structured, and supportive learning environment.
Bar Associate
JD Wetherspoons
09.2023 - 02.2025
- I returned to JD Wetherspoon after previously working with the company, demonstrating reliability, commitment, and a strong understanding of the role and its standards.
- Having prior experience within the business allowed me to quickly reintegrate into the team, work efficiently from day one, and consistently deliver high levels of customer service.
- My return reflects the positive relationships I built with management and colleagues, as well as my ability to meet expectations in the fast-paced hospitality environment while maintaining professionalism and excellent customer care.
Hygiene Operative
COOK
03.2023 - 09.2023
- Worked within the hygiene department, supporting dessert chefs by maintaining exceptional cleanliness and hygiene standards across the kitchen.
- Ensured a constant supply of clean equipment and utensils by keeping up with the high-volume pot washing in a fast-paced environment.
- Cleaned and sanitised all key areas, including touch points, floors, walls, ovens, chiller room, freezer rooms, and packing areas, in line with strict food safety standards.
- Cleaned upstairs communal area regularly during shifts to ensure a tidy environment.
- Maintained a safe and hygienic workplace by cleaning additional areas including offices, the tea hut, and toilets.
- Demonstrated strong attention to detail, reliability, and commitment to maintaining high standards in a food production environment.
Bar Staff Member
Dolphin Hotel
09.2022 - 02.2023
- Worked behind the bar for six months, delivering friendly and efficient service in a busy pub environment.
- Maintained high standards of cleanliness and organisation across the bar area and customer spaces.
- Trained to handle cash accurately, count money, and manage the safe.
- Took additional housekeeping responsibilities for the hotel rooms, ensuring rooms were clean, well presented, and fully stocked.
- Prepared rooms for guests by making beds, replenishing appliances, and checking that all items were in place.
- Managed room bookings, online, and in-person.
- Processed cash and card payments at the bar, ensuring accuracy and efficiency.
- Ensuring customers have a comfortable, enjoyable stay.
Customer Assistant
Tesco
10.2021 - 05.2022
- Worked on the shop floor for the first 2–3 months, replenishing dairy and refrigerated stock efficiently, while maintaining high presentation standards.
- Assisted customers face-to-face, helping them locate products and ensuring a positive shopping experience aligned with Tesco's high service standards.
- Promoted to check-out duties based on strong customer service skills and positive customer interactions.
- Operated tills accurately and efficiently while engaging with customers in a friendly and professional manner.
- Built connections with a wide range of customers, creating a welcoming environment, and ensuring customers left satisfied.
- Developed strong teamwork and communication skills, forming positive work relationships with both colleagues and customers.
Line Operator
Numatic International
04.2021 - 10.2021
- During this role, I developed the ability to work quickly while maintaining high standards of quality and presentation for the finished product.
- The position required strict adherence to instructions and processes to ensure the final product met quality standards, while also contributing to a positive, collaborative, and enjoyable team working environment.
- I learned how to work effectively as part of a large team to ensure operations ran smoothly, including regularly changing equipment to meet production requirements.
Bar Associate
JD Wetherspoons
09.2019 - 11.2020
- Handled cash and provided correct change at all times while working behind the bar. Maintained excellent standards of cleanliness and organisation across the bar area, coffee machine, and customer spaces, and restocked the bar with drinks and snacks as needed.
- Delivered high-quality customer service as Front of House Team Member at JD Wetherspoons (The Cerdic) in fast-paced hospitality environment.
- Above all, I focused on creating a warm and welcoming atmosphere for every customer, while building strong relationships with both colleagues and customers, and developing valuable communication and teamwork skills.
- Executed waitress duties, promptly cleaned tables, and ensured they were ready for next customers.
Travel Agent
Hays Travel
01.2019 - 01.2019
- Gained hands-on experience in the travel industry, learning how to book holiday packages and provide excellent customer service.
- Developed knowledge of UK and international destinations, travel operations, and holiday planning processes.
- Assisted customers in planning trips, ensuring their needs were met, and they left satisfied with the services provided.
- Gained insight into the role of a travel consultant, including organisation, communication, enhanced confidence, professionalism, and attention to detail required.
- Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately.
- Handled client queries and concerns with professionalism, offering prompt solutions to maintain high service standards.
Teaching Assistant In Primary School
Manor Court Primary School
06.2017 - 06.2017
- Assisted staff in supporting young children in the reception and foundation stage, helping to create a safe, engaging, and stimulating environment.
- Learnt and applied key health and safety practices to ensure the wellbeing of all children.
- Organised and facilitated a variety of activities, including storytelling, puzzles, and educational tasks, keeping children actively engaged throughout the day.
- Gained valuable hands-on experience in early years education, fostering a positive and enjoyable experience for both children and staff.
Education
Diploma of Higher Education - Beauty Therapy
Yeovil College
Yeovil2019
Certificate of Higher Education - Travel and Tourism
Bridgwater and Taunton College
TauntonSkills
- Special educational needs support
- Individual education plans
- Team collaboration
- Communication skills
- Relationship building
- Customer engagement
- Time management
- Positive attitude
- Pastoral care
- Resilient
- Health and safety regulation
- Customer service
- Cash handling
- Food safety
- Problem solving
- Adaptability
- Friendly demeanour
- Hospitality service expertise
- complex problem solving
Interests
Timeline
Teaching Assistant in Special Educational Needs
3 Dimenions
02.2025 - Current
Bar Associate
JD Wetherspoons
09.2023 - 02.2025
Hygiene Operative
COOK
03.2023 - 09.2023
Bar Staff Member
Dolphin Hotel
09.2022 - 02.2023
Customer Assistant
Tesco
10.2021 - 05.2022
Line Operator
Numatic International
04.2021 - 10.2021
Bar Associate
JD Wetherspoons
09.2019 - 11.2020
Travel Agent
Hays Travel
01.2019 - 01.2019
Teaching Assistant In Primary School
Manor Court Primary School
06.2017 - 06.2017
Diploma of Higher Education - Beauty Therapy
Yeovil College
Certificate of Higher Education - Travel and Tourism
Bridgwater and Taunton College