Oscar Devos
Leeds,West Yorkshire
Summary
I am a charismatic leader who aims to enhance guest experiences and foster positive team culture. I also enjoy being part of a team in which I can contribute my skills and support other team members.
I am an experienced hospitality professional with expertise in staff management, menu planning, and hospitality operations. I thrive at working in a fast-paced environment while maintaining a positive attitude and addressing customer complaints effectively.
My exceptional skillset includes, but is not limited to, proactive thinking, pressure handling, and diplomatic communication to ensure seamless service delivery. I am also skilled in delegation tactics and point of sale operations to optimise team performance and enhance guest satisfaction.
Overview
9
9
years of professional experience
Work History
Front of house team leader
Wrangham House Hotel
Filey, North Yorkshire
05.2016 - 01.2025
- Enhanced customer satisfaction by providing exceptional service.
- Facilitated special event organisation, delivering memorable experiences.
- Implemented hygiene regulations with strict adherence to guidelines.
- Managed team rota to ensure optimal staffing levels.
- Monitored inventory levels, ordering supplies when necessary.
Head of international recruitment
Carnegie American Football
Leeds, West Yorkshire
09.2021 - 12.2024
- Utilised social media platforms effectively to advertise team, attracting a wider pool of recruits.
- Trained new members in call handling procedures, promoting consistency across the team.
- Responsible for recruiting top level players across North America to relocate and play for Carnegie.
Branch assistant
Booker Retail Partners
Leeds, West Yorkshire
04.2024 - 06.2024
- Streamlined processes to improve efficiency within the branch.
- Helped maintain a clean and organised working environment for optimal efficiency.
- Served customers, ensuring high levels of satisfaction.
- Supported Branch Manager in administrative tasks, freeing up time for strategic decision-making.
- Reason for leaving - I was offered an opportunity to play semi-professional American football in Canada
Telecommunications Operator
Global Trackers
Scarborough, North Yorkshire
04.2020 - 11.2020
- Handled intricate troubleshooting tasks resulting in decreased downtime.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Fostered strong customer relationships through exceptional service.
- Regularly updated professional knowledge through workshops and seminars for enhanced performance.
- Reason for leaving - I was working here part time during Covid due to the limited hours in the service industry, I returned to full time hours at Wrangham house over the winter period.
Education
Bachelor of Business Administration - Sports business management
University of Central Lancashire
Preston 09/2024 -
Certificate of Higher Education - Business Studies
Leeds Beckett University
Leeds 09/2020 - 06/2021
GCSEs - English Literature, English Language, Maths, History, Geography, Computer Science, French, Science
Malton
York 09/2016 - 06/2018
A-Levels - Business studies, Biology, Chemistry
Malton School
North Yorkshire 09/2018 - 05/2020
Skills
- Proactive thinking
- Pressure handling
- Delegation tactics
- Point of sale operation
- Diplomatic communication
- Drink serving
- Order processing
- Complaint handling
- Staff management
- Positive attitude
- Food hygiene practices
- Hospitality management
- Menu planning
- Basic cooking
- Stock control
- Team motivation
- Recruitment
Accomplishments
Awarded both Bronze and Gold Duke of Edinburgh awards.
Captain of the GB U20's American football team 2022
Chairman and Club captain of Carnegie American football
Captain of Vancouver Island Raiders American football team 2024
Affiliations
- American Football Coaching
- Chess
- Dutch Language skills
Timeline
Branch assistant
Booker Retail Partners
04.2024 - 06.2024
Head of international recruitment
Carnegie American Football
09.2021 - 12.2024
Telecommunications Operator
Global Trackers
04.2020 - 11.2020
Front of house team leader
Wrangham House Hotel
05.2016 - 01.2025
Bachelor of Business Administration - Sports business management
University of Central Lancashire
09/2024 -
Certificate of Higher Education - Business Studies
Leeds Beckett University
09/2020 - 06/2021
GCSEs - English Literature, English Language, Maths, History, Geography, Computer Science, French, Science
Malton
09/2016 - 06/2018
A-Levels - Business studies, Biology, Chemistry
Malton School
09/2018 - 05/2020
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