Summary
Overview
Work history
Education
Skills
Timeline
Generic

Alina Vasilescu

Barking,Essex

Summary

Dynamic and proactive professional with a strong foundation in hospitality management, adept at handling VIP guest services and ensuring compliance with health and safety regulations. Demonstrates influential leadership and exceptional organisational skills, excelling in team motivation, staff supervision, and conflict resolution. Bilingual capabilities enhance communication in diverse environments, while a positive attitude and resilience ensure effective complaint handling and pressure management. Committed to fostering excellent interpersonal relations and delivering outstanding customer service.

Overview

16
16
years of professional experience

Work history

Front of house team leader

Native Hyde Park by Numa
London
01.2025 - Current
  • Coordinate the front-of-house team
  • Coordinate the maintenance and housekeeping
  • Meet and greet the guests
  • Answer all the platform guest reviews
  • Prepare the rota
  • Payroll
  • Managing the supervisor's housekeeping team
  • Managing and mobilising after refurbishing
  • Coordinated bookings and reservations, ensuring a smooth guest experience.
  • Fostered a positive work environment with effective communication skills.
  • Enhanced customer satisfaction by providing exceptional service.
  • Handled customer complaints, resolving issues promptly.
  • Delivered quality service by providing a warm and welcoming environment.

Senior supervisor

Native Bankside
London
09.2023 - 01.2025
  • Coordinated with other department heads for efficient workflow management.
  • Organised regular staff training sessions, boosting skills acquisition and knowledge transfer among the workforce.
  • Ensured top-quality customer service, resulting in high client satisfaction ratings.
  • Managed team schedules to ensure adequate staffing levels at all times.
  • Created an inclusive work environment through fair treatment practices, fostering diversity and equality among staff members.
  • Improved team morale with regular feedback sessions and recognition of achievements.
  • Monitored employee performance to identify areas requiring additional training or development efforts.
  • Created an inclusive work environment through fair treatment practices, fostering diversity and equality among staff members.
  • Mediated in disputes between staff members, maintaining harmony within the team.
  • Implemented health and safety regulations, ensuring a safe workplace for all employees.
  • Led team meetings to foster open communication and problem-solving.
  • Achieved increased productivity by streamlining business processes and systems.
  • Delivered new hire training and mentored established staff on processes and procedures.
  • Provided training and guidance to junior staff members, enhancing overall team performance.
  • Conducted individual appraisals and devised professional development plans to improve staff performance.
  • Created and submitted progress reports to upper management.
  • Designed strategic schedules, rotas and workloads to promote productivity.
  • Scheduled staff and delegated assignments to adequately cover operational and project requirements
  • Stock-control

Housekeeping supervisor

Raddison Red Heathrow
London
09.2022 - 08.2023
  • Maintained high standards of hygiene for guest satisfaction.
  • Conducted regular inspections of rooms and public areas with keen attention to detail.
  • Demonstrated excellent attention to detail in all tasks, ensuring the highest standards were met at all times.
  • Fostered a positive working environment by promoting teamwork amongst housekeeping staff.
  • Organised training sessions for recruits, which led to a faster onboarding process.
  • Resolved guest complaints swiftly to maintain good customer relations and reputation.
  • Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
  • Improved overall cleanliness by implementing new cleaning protocols.
  • Updated room status on the hotel software after every cleaning session, accurately reducing room turnaround time.
  • Streamlined communication between the front office and the housekeeping department, leading to improved operational efficiency.
  • Trained staff, improving service quality and consistency.
  • Enhanced team productivity with effective scheduling and task assignment.
  • Streamlined inventory management to minimise waste and reduce costs.

Housekeeping Office Coordinator

Zedwell Piccadilly Circus
03.2022 - 08.2022
  • Responsible for assigning workers their duties and inspecting work for conformance to prescribed standards of cleanliness
  • Investigated complaints regarding housekeeping service and equipment, coordinating work activities among departments.
  • Responsible for the training and on-the-job training to explain work procedures and to demonstrate the use and maintenance of equipment
  • Worked with the production and management team to plan and schedule the work of supervised staff to meet the schedules while maximising productivity
  • Supported the team by demonstrating respect and willingness to help.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Increased customer satisfaction by resolving issues.
  • Displayed energy and enthusiasm in avast-paced environment.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Senior housekeeper

Hyde Park Executive Apartments
London
01.2021 - 01.2022
  • Liaised with the front desk efficiently to handle special guest requests.
  • Addressed any issues promptly, minimising potential negative impact on the guests' stay.
  • Assisted in the recruitment and induction of housekeeping staff, ensuring they understood the job expectations clearly.
  • Managed laundry operations for seamless provision of fresh linens.
  • Complied with all health and safety regulations, promoting a safe working environment for staff members.
  • Enhanced guest experience by providing personalised service whenever required.
  • Prepared rooms for the arrival of new guests, guaranteeing a welcoming atmosphere upon check-in.
  • Provided training to junior staff, increasing overall team efficiency.
  • Ensured guest satisfaction by swiftly attending to their needs and requests.
  • Disinfect high-traffic areas, reducing the chances of germ transmission.
  • Stocked minibars regularly so that guests always had access to refreshments.
  • Oversaw stock control to avoid shortages or wastage of supplies.
  • Handled lost property situations tactfully, reassuring concerned guests.
  • Coordinated with the maintenance department for timely repair work.
  • Carried out deep-cleaning tasks, achieving spotless environments.
  • Maintained high standards of cleanliness by thorough dusting and vacuuming.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
  • Arranged room layouts, enhancing guests' comfort and satisfaction.
  • Performed daily room checks, ensuring no detail was overlooked during cleaning.
  • Washed, ironed and folded laundry, delicate fabrics and expensive pieces with appropriate methods.
  • Interacted positively and professionally with residents, maintaining excellent service standards.
  • Instructed and supervised housekeeping staff to carry out daily tasks.
  • Reported damages and breakages, promptly repairing items and arranging replacements.
  • Achieved cleaning requirements within allotted timeframes.
  • Reviewed cleaning processes and successfully identified efficiency improvements, reducing overall cleaning times.

Health care assistant

Chelston Gardens Dementia Home care , Wellington
Wellington, Somerset
05.2016 - 11.2019
  • Assisted in patient care, improved comfort and well-being.
  • Prepared meals for patients, ensured balanced nutrition intake.
  • Kept detailed records of patient progress, assisted medical staff in treatment planning.
  • Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them.
  • Supported patients and provided companionship.
  • Changed and distributed linen swiftly to support sterilisation and comfortable bedding for patients.
  • Assisted colleagues and maintained day-to-day operations. Assisted patients with limited mobility with grooming and feeding to enhance health and well-being.
  • Provided palliative care for patients and engaged with families sensitively.
  • Served modified texture diets to patients with disability, along with PEG feeding.
  • Provided immobile, recovering or frail clients with support, company and comfort.
  • Handled showering and bathing, dressing and grooming and other aspects of personal care.
  • Reported any significant changes in health and circumstances of service users to the relevant authority.
  • Promoted customers' physical and mental ability by talking, reading and going for walks together.
  • Accompanied clients on outings and arranged transportation to medical appointments.
  • Contributed to specialised care plans for people with dementia, re-enablement or continence difficulties.
  • Encouraged and enabled service users to remain as independent as possible.
  • Took care of clients with temporary and terminal illness.

Team leader supervisor

Sky Bingo - Casino , Ploiesti , Romania
Ploiesti -Romania
01.2009 - 02.2016
  • Cultivated an atmosphere of mutual respect and cooperation amongst team members, contributing towards better teamwork.
  • Implemented new strategies for improved performance.
  • Ensured timely completion of projects through diligent supervision and guidance.
  • Optimised resource allocation to ensure cost-effective operations management.
  • Kept and updated accurate employee records regarding performance, absence and HR conversations.
  • Enforced high-quality service delivery focused on customer experience.
  • Established varied KPIs to meet set deadlines and deliver high-quality work.
  • Promoted professional image through excellent communication, appropriate behaviour and professional appearance.
  • Supported and assisted new colleagues with completion of induction programmes, training and competency assessments. Conducted regular performance reviews, team meetings and buzz sessions.

Education

Diploma of Higher Education - International Tourism and Hospitality Management

London School of Management Education
London
04.2022 -

Bachelor degree - Accounting

College of Economics Ploiesti , Romania
Ploiesti-Romania
06.2000 - 05.2004

Skills


  • Passionate about customer
  • Bilingual or multilingual
  • Proactive thinking
  • Positive attitude
  • Health and Safety regulations
  • Flexible working
  • Hospitality management
  • Influential leadership
  • Stock control
  • Interpersonal relations
  • Reservation systems
  • Team motivation
  • Staff supervision
  • Complaint handling
  • Attention to detail
  • Organizational skills
  • VIP guest services
  • Pressure handling
  • Conflict Resolution
  • Complaint resolution
  • Active Listening
  • Decision-Making
  • Resilience
  • Open-mindedness
  • Time management
  • Interpersonal Skills


Timeline

Front of house team leader

Native Hyde Park by Numa
01.2025 - Current

Senior supervisor

Native Bankside
09.2023 - 01.2025

Housekeeping supervisor

Raddison Red Heathrow
09.2022 - 08.2023

Diploma of Higher Education - International Tourism and Hospitality Management

London School of Management Education
04.2022 -

Housekeeping Office Coordinator

Zedwell Piccadilly Circus
03.2022 - 08.2022

Senior housekeeper

Hyde Park Executive Apartments
01.2021 - 01.2022

Health care assistant

Chelston Gardens Dementia Home care , Wellington
05.2016 - 11.2019

Team leader supervisor

Sky Bingo - Casino , Ploiesti , Romania
01.2009 - 02.2016

Bachelor degree - Accounting

College of Economics Ploiesti , Romania
06.2000 - 05.2004

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Alina Vasilescu