Lucy Manger
Rickmansworth,HERTFORDSHIRE
Summary
I am a highly motivated and dedicated individual with a strong work ethic and a passion for continuous learning, I am comitted to contributing to team succsess while growing professionally.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of house team leader
The Rose and Crown
Rickmansworth, Hertfordshire
04.2021 - Current
- Leading shifts making sure everything runs smoothly.
- Maintained high standards of customer service.
- Enhanced guest experience with a friendly and helpful attitude.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Performed cashing up duties at end of shift, ensuring till was in balance and earnings were recorded accurately.
- Placing orders for stock
- Handled customers complaints, resolving issues promptly.
- Creating posts for social media and sending out promotions.
Education
GCSEs - Travel and Tourism
The Reach Free School
Rickmansworth, Hertfordshire07.2019
GCSEs - Art
The Reach Free School
Rickmansworth, Hertfordshire07.2019
GCSEs - English
The Reach Free School
London07.2019
GCSEs - Technology
The Reach Free School
Rickmansworth, Hertfordshire07.2019
NVQ Level 2 - Team Leader
Babcock Training
Rickmansworth, Hertfordshire 05/2022 - 09/2023
Skills
- Friendly customer service
- Hardworking attitude
- Product upselling
- Excellent communication skills
- Teamwork skills
- Sales persuasion
- Event planning capabilities
- Telephone customer service
- Opening and closing procedures
- Proactive planning
- Multi-tasking
- Prioritising and time management
Certification
NCASS Training Level 3 food and hygiene completed 20/05/24
Timeline
Front of house team leader
The Rose and Crown
04.2021 - Current
GCSEs - Travel and Tourism
The Reach Free School
GCSEs - Art
The Reach Free School
GCSEs - English
The Reach Free School
GCSEs - Technology
The Reach Free School
NVQ Level 2 - Team Leader
Babcock Training
05/2022 - 09/2023
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