ORLA ECCLESTONE
Brookside,Shropshire
Summary
Motivated and organized professional with strong written and verbal communication skills. Demonstrates adaptability and readiness to take on challenges while embracing opportunities for skill development. Efficiently prioritises workload to meet the needs of employers, customers, and colleagues. Punctual with a full clean UK driving license and personal vehicle.
Overview
11
11
years of professional experience
Work History
Housing and Care Assistant
Housing Plus Group
Telford, Shropshire
06.2025 - Current
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Coordinated with family members, providing updates and involving them in care decisions.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Ensured safety compliance by performing regular tests on equipment like smoke alarms and emergency pendants.
Door Host
Fridays Telford
Telford
06.2022 - 05.2024
- Greeted guests upon arrival, providing a warm welcome and guiding them to their tables.
- Managed waiting list and communicated information to guests about availability of tables, providing exceptional customer service.
- Handled customer complaints politely and professionally, escalating complex complaints to managers for assistance.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Reset tables between guests to maintain professional dining space and minimise service delays.
Personal Assistant
Private
09.2021 - 01.2022
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Built trusting relationships by demonstrating deep understanding of requirements and providing attentive support.
Domiciliary Care Assistant
Care Bureau
09.2018 - 08.2021
- Assisted clients with personal care tasks, such as washing, dressing, and maintaining personal hygiene to promote dignity.
- Maintained detailed records of care provided, medication administered, and client progress for healthcare continuity.
- Prepared nutritious meals tailored to dietary requirements, enhancing clients' health and well-being.
- Managed household tasks, including cleaning, laundry, and shopping, to maintain a safe and hygienic living environment.
- Provided companionship, actively listening to clients, and engaging in meaningful conversation to combat loneliness.
- Maintained excellent relationships with families and clients by providing friendly, helpful, compassionate and caring service.
- Maintained confidentiality and privacy, respecting clients' rights and personal preferences.
Apprentice Nursery Nurse Level 3
Kids 4 Us Telford
Telford
09.2017 - 09.2018
- Adhered to Early Years Foundation Stage standards to maintain a nurturing environment.
- Supported children's personal care needs, including feeding, changing, and naptime, promoting health and hygiene.
- Encouraged children's social skills through group activities and cooperative play, fostering friendships and empathy.
- Developed strong, trusting relationships with children and their families, enhancing communication and parental involvement.
- Observed and documented children's achievements, supporting the assessment of developmental progress.
- Participated in staff meetings and training sessions to continuously improve childcare skills and knowledge.
Trainee Business Administrator
Aktrion
, Stafford Park
04.2016 - 04.2017
- Maintained accurate records and databases, ensuring data integrity and accessibility for relevant parties.
- Entered and updated information in the database to maintain accurate records.
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
- Handled customer inquiries via email and telephone, delivering exceptional service and fostering positive relationships.
- Produced printed materials to support team operations and communications.
- Monitored debtor balances to identify and address overdue accounts proactively.
Retail Assistant
Primark
Telford
09.2015 - 08.2016
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Promoted sales and special offers for discounts and merchandise options.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Replenished items and organised displays to keep stock looking professional.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Education
Diploma of Higher Education - Access to Health Professionals
Telford College
Telford, TFW01-2024
BTEC Business Enterprise - Business Enterprise
Abraham Darby School
Telford01-2015
BTEC Health & Social Care - Health & Social Care
Abraham Darby School
Telford01-2015
GCSE - English Language, English Literature, Mathematics, Religious Studies, Science
Abraham Darby School
Telford01-2015
Skills
- Safeguarding knowledge
- Basic IT skills
- Customer service
- Excellent Communication
- Team collaboration
- Time management
Timeline
Housing and Care Assistant
Housing Plus Group
06.2025 - Current
Door Host
Fridays Telford
06.2022 - 05.2024
Personal Assistant
Private
09.2021 - 01.2022
Domiciliary Care Assistant
Care Bureau
09.2018 - 08.2021
Apprentice Nursery Nurse Level 3
Kids 4 Us Telford
09.2017 - 09.2018
Trainee Business Administrator
Aktrion
04.2016 - 04.2017
Retail Assistant
Primark
09.2015 - 08.2016
Diploma of Higher Education - Access to Health Professionals
Telford College
BTEC Business Enterprise - Business Enterprise
Abraham Darby School
BTEC Health & Social Care - Health & Social Care
Abraham Darby School
GCSE - English Language, English Literature, Mathematics, Religious Studies, Science
Abraham Darby School