Aminat Ibrahim
Belfast,Balmoral
Summary
A professional and conscientious carer with 2 years of experience providing exceptional levels of care and support, bringing over 2 years of robust experience in delivering care and personal assistance to clients, residents, patients, and service users with their day-to-day functions in line with regulations. Possess a track record of providing comfort and companionship to senior citizens living in assisted living and memory care homes, a caring attitude, and that gentle touch that is fundamental to treating people with respect and dignity regardless of their peculiar challenges. Skilled care provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within a care facility. Keep the house clean by making beds, doing laundry, washing dishes, and preparing meals. Advise families and the healthcare team regarding health concerns, nutrition, cleanliness, and household activities. A responsible care assistant is enthusiastic about supporting best practices in hospital operations, compliance, and healthcare management. Demonstrated strengths in multi-area management, quality assurance, and service, resourceful, professional, and collaborative team player.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
CARE ASSISTANT/ SENIOR CARE ASSISTANT, CARE ASSISTANT/SENIOR CARE ASSISTANT
MALONE PRIVATE RESIDENTIAL HOME
BELFAST
03.2023 - Current
- I maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- I promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
- I delivered high-quality care to clients with disabilities, achieving care plan objectives.
- I used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- I administered medications in line with care plans and nursing team guidance while working as a senior carer.
- I provided holistic care through support across leisure pursuits and creative activities.
- I collaborated with additional care providers to ensure seamless patient support.
SENIOR NURSING ASSISTANT
NC HEALTHCARE LTD
MILTON
04.2022 - Current
- Carried out safe, secure manual handling, promoting independence whilst assisting patients with mobility.
- Built caring, supportive relationships with residents, enhancing daily life through personalized care.
- Reported non-compliant behaviour to head nurses to maintain high-quality care.
- Supported bed-ridden patients through regular repositioning and chair-based exercise.
- Provided incontinence care and bed baths, maintaining patient dignity at all times.
- Collected and disposed of clinical waste in line with regulations.
- Delivered practical and emotional support to patients and carers, enhancing quality care provisions.
- Responded to patient call lights and supported the continuum of care with appropriate interventions.
CARE ASSISTANT
CEDARHURST CARE HOME
BELFAST
10.2022 - 01.2023
- I assisted in all aspects of personal care, retaining comfort and dignity.
- I monitored the individual's physical and emotional well-being, promptly reporting changes and providing suggestions for care plan adjustments.
- I maintained high levels of client satisfaction by providing tailored, personalized care that consistently met individual needs.
- I maintained confidentiality and compliance standards for optimised clients' care.
- I charged daily observations, mobility activity, and eating percentages to aid continued client assessment.
- I delivered high-quality care to clients with disabilities, achieving care plan objectives.
- I monitored the clients' health conditions and reported immediate issues to the manager.
- I observed clients' condition and behaviour closely, reporting changes or concerns promptly.
- I provided high-quality, person-centered support and received consistently positive patient feedback.
CUSTOMER RELATIONSHIP /KYC OFFICER
ACCESS BANK PLC, ALAGBAKA AKURE, ONDO
06.2009 - 06.2017
- I liaised between customers, staff, and stakeholders to maintain constructive communications.
- I studied the local market, identified potential opportunities, and informed the sales team to follow up.
- I achieved set KPIs with help from the team leader and managers.
- Identified and implemented customer service and complaint-handling advancements.
- I assessed current processes to maximise opportunities for customer satisfaction.
- I educated customers about company products, services, and special offers.
- I maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- I conducted customer surveys and recommended ways of improving customer satisfaction.
- I held regular meetings with the relationship manager and other officers to discuss trends and new ideas to resolve issues.
- I kept track of current and potential clients' needs to recommend new applicable products and services.
Business Development Officer
Harmynart Enterprises
11.2006 - 03.2009
- I developed and sustained solid relationships with company stakeholders and customers
- I analysed customer feedback data to determine whether customers are satisfied with company products and services
- I contacted and converted potential customers via telephone, email, and in-person inquiries.
- I collaborated with company executives to determine the most viable, cost-effective approach to pursue new business opportunities
- I met with potential investors to present company offerings and negotiate business deals.
- I influenced key decision-making and established trust with stakeholders.
- I generated leads to bring in new client revenue and improve bottom-line profitability.
CUSTOMER SERVICE ADVISOR
BNP PARIBAS BANK
BELFAST
1 1 - 1 1
- I managed high-volume customer queries simultaneously through effective multitasking.
- I offered prompt solutions to maintain customer satisfaction.
- I aadhered strictly to policies and procedures for continued company compliance.
- I offered detailed advice on product and service benefits.
- I handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- I scheduled customer appointments and sent reminders to maintain the active schedule.
- I kept abreast of the latest product developments to inform customers.
- I established positive relationships with clients by going the extra mile to build rapport.
- I liaised with the team to develop strategies in improving customer service.
Education
Higher National Diploma (HND) - Banking and Finance
Rufus Giwa Polytechnic
2007
Skills
- Outstanding organisation
- Inspiring leadership style
- Safeguarding knowledge
- Care management
- Medication administration
- Organisational standards
- Social care
- Care plan management
- Personal care
- Safeguarding vulnerable adults
Languages
English
Fluent
Certification
- Diploma in Health and Safety
- Basic Life Support and First Aid Emergencies
- Manual Handling
- Infection Control
- Health and safety, including COSSH
- Safeguarding vulnerable adults,
- Administration of Medication
- Clinical observation
- Venepucture and Canulation
- National Early Warning Score (NEWS)
- Equality and Diversity
- Deprivation of Liberty
- Fire Safety
- Food safety and dysphagia
Timeline
CARE ASSISTANT/ SENIOR CARE ASSISTANT, CARE ASSISTANT/SENIOR CARE ASSISTANT
MALONE PRIVATE RESIDENTIAL HOME
03.2023 - Current
CARE ASSISTANT
CEDARHURST CARE HOME
10.2022 - 01.2023
SENIOR NURSING ASSISTANT
NC HEALTHCARE LTD
04.2022 - Current
CUSTOMER RELATIONSHIP /KYC OFFICER
ACCESS BANK PLC, ALAGBAKA AKURE, ONDO
06.2009 - 06.2017
Business Development Officer
Harmynart Enterprises
11.2006 - 03.2009
Higher National Diploma (HND) - Banking and Finance
Rufus Giwa Polytechnic
CUSTOMER SERVICE ADVISOR
BNP PARIBAS BANK
1 1 - 1 1
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