Tracey Hancock
Telford,Telford and Wrekin
Summary
I know I haven't got any formal qualifications because when I left school I couldn't read and write properly I knew the odd word and I could spell my own name. I couldn't even put a sentence together let alone a paragraph.
After my accident in 2001 well let's just say I had a lot of time on my hands. So I taught myself how to read and write properly. I bought books on how to spell, grammar, vocabulary and so on. I'm nowhere near A level standards or any other grade, but I know enough to get by in life and I'm still learning.
I'm a friendly hardworking individual who puts 100% in everything I do. I'm not afraid of meeting new challenges in my life.
Overview
17
17
years of post-secondary education
37
37
years of professional experience
Work History
Health Care Assistant / Senior care assistant
Netherwood residential care home
Telford, Telford and Wrekin
11.2022 - Current
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Built strong, trusting relationships with patients by providing continuous support and delivering the best possible care.
- Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Engaged in respectful communication, respecting the dignity of those in care.
- Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
- Provided emotional support and companionship, building trusting relationships.
- Communicated effectively with patients, families, and healthcare professionals to ensure high-quality care coordination.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Delivered end-of-life care with sensitivity and compassion, supporting patients and their families during difficult times.
- Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
- Monitored ward patients and reported concerns to senior nurses.
- Assisted in the implementation of care plans, tailored to individual needs.
- Obtained current medical information, weight, height and vital signs to aid care planning.
- Documented care plans, hospital actions and patient activities in line with best practices.
- Conducted risk assessments to identify potential hazards within the care setting.
- Maintained and updated digital patient records and medical information.
- Coordinated with family members, providing updates and involving them in care decisions.
- Administered oral and topical medications under the direction of healthcare professionals, following strict protocols.
- Remained up-to-date on the latest treatments, care improvements and regulations to facilitate continued patient satisfaction and wellbeing.
- Communicated between hospital departments to improve patient care continuity.
- Measured and recorded patient temperatures, pulse, respirations and weight throughout hospital stay.
- Administered various medications and collected samples from patients.
- Reviewed individualised care plans, making changes based on progress and required improvements.
- Educated and advised patients on prevention and improvement methods to avoid future hospitalisation.
- Readied treatment rooms and patient beds to reduce backlogs and support timely interventions.
- Delivered massage and other non-pharmacological pain relief measures to patients.
Health Care Assistant
Caretech
Telford, Shropshire
05.2021 - 10.2022
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.
- Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
- Helped patients with bathing, meal assistance, toileting and mobility support.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
- Aided in bathing, dressing and general mobility.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Engaged in respectful communication, respecting the dignity of those in care.
- Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
- Provided emotional support and companionship to patients, enhancing their mental well-being and overall quality of life.
Health Care Assistant
Peace of mind
Telford, Shropshire
07.2020 - 10.2022
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Documented patient care, ensuring accurate and up-to-date records to facilitate ongoing treatment.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained clean and hygienic patient areas, adhering to infection control protocols to promote safety and well-being.
- Helped patients with bathing, meal assistance, toileting and mobility support.
- Assisted patients with nutrition and hydration by providing appropriate meals and support during feeding to enhance their dietary intake.
Warehouse Packer
Hooper Gibson
Telford, Shropshire
02.2000 - 04.2002
- Packed various products into appropriate containers and boxes with speed and accuracy for dispatch.
- Packed customer orders with care, ensuring items were secure and ready for dispatch.
- Conducted quality checks on items before packing to guarantee customer satisfaction.
- Conducted thorough quality checks on items before packaging to maintain high standards.
- Handled fragile items with extra care, using appropriate packing materials to prevent damage.
- Resolved packing issues promptly, minimising delays in order processing.
- Maintained a clean and organised packing area to uphold hygienic standards and efficiency.
- Maintained a clean and orderly packing area, complying with health and safety regulations.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Assisted in the training of new packers, sharing knowledge and best practices.
- Adhered to tight deadlines, ensuring all customer orders were dispatched on time.
- Managed time effectively to handle multiple orders simultaneously and meet deadlines.
- Cleaned and organised staging and dispatch areas to improve workflow.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
Bartender
Beefeater restaurant
Telford, Shropshire
03.1997 - 09.2000
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Assisted with stock counting, ordering and replenishing.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Verified customer age using official government identifications prior to serving alcohol.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
- Collected customer payments and balanced receipts daily to maintain accurate totals.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
- Resolved customer complaints with diplomacy, preserving the establishment's reputation for excellence.
- Advised customers on available beverages and optimum choices for individual tastes.
- Polished glass and cutlery before storing.
- Maintained an adequate supply of snacks and food items at the bar for customer service.
- Coordinated with kitchen staff to ensure timely delivery of food orders to bar patrons.
- Monitored customer drink levels and intervened to prevent excessive drinking and intoxicated driving.
Packet
Polyliner
Telford, Shropshire
05.1990 - 04.1992
- Maintained a clean and organised packing area to uphold hygienic standards and efficiency.
- Packed various products into appropriate containers and boxes with speed and accuracy for dispatch.
- Followed company guidelines regarding packaging and labelling.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Labelled products and packages with accurate details for proper shipment.
- Packed work orders accurately within assigned timeframes.
- Checked labelled goods for correct contents and shipping information.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Operated packing equipment responsibly to avoid damage.
- Removed, reported and replaced damaged items from production lines.
- Accurately assembled and packed products on production lines, ensuring completed products met dispatch standards.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
Food Packer
Telford foods
Telford, Shropshire
07.1989 - 11.1990
- Packed various food products into appropriate containers and packaging for retail distribution.
- Followed correct packaging standards ensuring products avoid damage or contamination during shipment.
- Worked with meticulous attention to food safety and hygiene standards, delivering faultless products within compliance regulations.
- Maintained high standards of hygiene and cleanliness in the packing area to comply with safety regulations.
- Operated packaging machinery efficiently, minimising downtime and maximising productivity.
- Handled produce with care and attention, maintaining optimal quality ahead of shipment.
- Set daily packing targets to ensure efficient workflow.
- Checked packaging met weight and measurement requirements.
- Labelled product and packages quickly and accurately.
- Used labelling machines to accurately prepare goods for despatch.
- Checked best before dates regularly for perishable items to reduce waste.
- Wore required health and safety equipment to maintain hygienic food manufacturing environments.
- Cleaned production areas regularly for excellent hygiene standards.
- Maintained clear, tidy working areas for enhanced safety and reduced risk of error or injury.
- Verified cleanliness of all work areas to reduce risk of injury or contamination.
- Disposed of damaged and faulty goods correctly.
- Filled tubes, bottles, and containers with food and beverage in a clean environment.
Education
NCFE CACHE LEVEL 2 - Care setting
Netherwood
Telford , Shropshire 02.2023 - 09.2023
GCSEs - School
BRJ Catholic school
Telford/Shropshire , Shropshire 01.1985 - 05.1989
Pharmacy Assistant Diploma level 5 - Pharmacy
Euston college
Telford 06.2019 - 07.2020
NVQ Level 2 - Care setting
Universal learning
Telford , Shropshire 04.2016 - 01.2025
NVQ Level 3 - Care setting
Universal learning
Telford , Shropshire 04.2017 - 04.2018
NVQ Level 1 - Care setting
Universal learning
Telford , Shropshire 04.2014 - 04.2015
Skills
- Personal care
- Manual handling
- Record keeping
- Vital signs monitoring
- Medication administration
- Infection control
- Care planning
- Safeguarding procedures
- End of life care
- Digital records
- Person-centred care
- Family support
- Clinical teamwork
- Risk assessment
- Clear communication
- Patient safeguarding
- Record-keeping
- Confidentiality understanding
- Patient positioning
- Food Hygiene
- Bathing and dressing assistance
- Bedmaking
- Personal care assistance
- Healthcare safety
- Elderly care
- Calm under pressure
- Empathy and compassion
- First Aid
- Basic life support
- Documentation
- Mental health support
- Safeguarding knowledge
- Personal hygiene assistance
- Mobility support
- Patient bathing
- Infection prevention
- Patient care
- Dementia awareness
- Hygiene maintenance
- Hoist operation
- Patient relationship building
- Infection control awareness
- Personal hygiene promotion
- Disability support
- Health and safety protocols
- Monitoring observations
- Housekeeping
- Dementia care training
- Patient mobility assistance
- Toileting and grooming
- Professionalism
- Manual handling certification
- Compassionate caregiver
- Patient observation
- Compassionate care
- Pressure area care
- Patient observations
- Confidentiality adherence
- Infection control procedures
- Care planning
- Disability Care
- Mobility assistance
- Infection prevention
- Pulse and temperature checks
- Meal preparation
- Empathetic communication
- Daily living activities
- Care management
- Social care
- Medicine administration
- Blood pressure measurement
- Patient care plans
- Food preparation
- Documentation skills
- Dignity preservation
- Behaviour management
- End-of-life care
- Meal delivery
- Health assessment
Timeline
NCFE CACHE LEVEL 2 - Care setting
Netherwood
02.2023 - 09.2023
Health Care Assistant / Senior care assistant
Netherwood residential care home
11.2022 - Current
Health Care Assistant
Caretech
05.2021 - 10.2022
Health Care Assistant
Peace of mind
07.2020 - 10.2022
Pharmacy Assistant Diploma level 5 - Pharmacy
Euston college
06.2019 - 07.2020
NVQ Level 3 - Care setting
Universal learning
04.2017 - 04.2018
NVQ Level 2 - Care setting
Universal learning
04.2016 - 01.2025
NVQ Level 1 - Care setting
Universal learning
04.2014 - 04.2015
Warehouse Packer
Hooper Gibson
02.2000 - 04.2002
Bartender
Beefeater restaurant
03.1997 - 09.2000
Packet
Polyliner
05.1990 - 04.1992
Food Packer
Telford foods
07.1989 - 11.1990
GCSEs - School
BRJ Catholic school
01.1985 - 05.1989