Ophelia McGahern
Southampton,Hampshire
Summary
Having worked for 5 years in a family run pub, progressing from pot washing and hotel housekeeping to joint management roles in bartending and waitressing. Growing up in hospitality focused family has allowed for a deeper understanding of bar handling, customer service standards and working in fast paced environments. I have confidence in hosting events, engaging with customers and maintaining high levels of cleanliness, communication and organising under pressure.
Overview
4
4
years of professional experience
Work history
Front of House (Bar Staff and Waitress)
Royal Forester Inn
Bewdley, Worcestershire
2021.08 - Current
- Joint Managed for five weeks, including staff training in bartending and waitressing and responsible for end of shift cash up.
- Navigated high-pressure situations by resolving customer issues swiftly and professionally.
- Assisted in coordinating weekly Sunday quizzes to enhance guest engagement during quiet hours.
- Maintained high reliability by working holidays and responding to last minute request
- Displayed adaptability across hotel cleaning, pot washing, waitressing and bartending
Young Leader
Scouts Association
Bewdley, Worcestershire
2023.10 - 2025.09
- Engaged in volunteering role focused on children's welfare and safety.
- Completed 3 courses in safeguarding and first aid to enhance child protection skills.
- Organised entertainment for children, hosting games and activities to promote engagement.
Event Staff
Tipically Inspired
Kidderminster, Worcestershire
2022.03 - 2025.03
- Worked the bar at large-scale public events including Bonfire Night attractions.
- Assisted with event setup, crowd flow and ticket sales.
- Supported team coordination with clear communication in busy times.
Education
Bachelor of Science - Criminology and Psychology
University of Southampton
Southampton 09/2025 -
A-Levels - Design Technology, Psychology, Computer Science
Royal Grammar School Worcester
Worcester, Worcestershire 09/2023 - 07/2025
Skills
- Strong communication and public speaking skills
- Cocktail mixology
- Staff training capabilities
- Strong Customer Service
- First aid training
- Money handling
Affiliations
- I enjoy expressing myself creatively and host game nights for me and my friends.
References
References available upon request.
Timeline
Young Leader
Scouts Association
2023.10 - 2025.09
Event Staff
Tipically Inspired
2022.03 - 2025.03
Front of House (Bar Staff and Waitress)
Royal Forester Inn
2021.08 - Current
Bachelor of Science - Criminology and Psychology
University of Southampton
09/2025 -
A-Levels - Design Technology, Psychology, Computer Science
Royal Grammar School Worcester
09/2023 - 07/2025