Onyinye Maduakor
London
Summary
An insightful Psychology graduate with strong foundational skills in risk assessment and understanding of human behaviour. Conjoined with my lengthy professional experience in customer service, my degree in Psychology has enhanced my ability to understand complex personal circumstances, assess individual needs and empathetically communicate with people from diverse backgrounds. Experienced in working within a fast-paced, high-pressure environment whilst maintaining professionalism and confidentiality.
Overview
12
12
years of post-secondary education
4
4
years of professional experience
Work history
Customer service advisor
AIT Home Delivery
NORTHAMPTON, Northamptonshire
11.2023 - Current
- Managed complex customer issues to successful resolution.
- Built rapport with clients through empathetic handling of concerns.
- Handled high volume of calls daily for faster issue resolution.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Recorded and processed customer data accurately.
- Managed high-volume customer queries simultaneously through effective multitasking.
Early years assistant practitioner
Montessori Garden Nursery
London, Camden
07.2022 - 08.2023
- Provided support to children during transition periods, easing anxiety.
- Ensured child safety at all times whilst participating in activities both inside and outside of the school setting.
- Supported each child's emotional and social development, building confidence.
- Developed strong relationships with parents through open communication and regular updates.
- Promoted positive behaviour by establishing clear expectations and routines.
- Collaborated effectively with other staff members to ensure smooth operation of the facility.
Education
Bachelor of Science - Psychology (Counselling)
University of Northampton
Northampton 09.2020 - 09.2025
GCSEs -
La Sainte Union Catholic Secondary School
London 09.2013 - 07.2018
A-Levels -
LASWAP Sixth Form
London 09.2018 - 07.2020
Skills
- Excellent time management
- Empathetic and active listening skills
- Safeguarding knowledge
- Multitasking abilities
- Adaptability skills
- Strong administrative skills
- Excellent problem-solving skills
Timeline
Customer service advisor
AIT Home Delivery
11.2023 - Current
Early years assistant practitioner
Montessori Garden Nursery
07.2022 - 08.2023
Bachelor of Science - Psychology (Counselling)
University of Northampton
09.2020 - 09.2025
A-Levels -
LASWAP Sixth Form
09.2018 - 07.2020
GCSEs -
La Sainte Union Catholic Secondary School
09.2013 - 07.2018