Mathew Hallman
Liverpool
Summary
Emerging business professional motivated to drive growth and development, both within the role and in myself. Keen ability to monitor and report on KPIs to enhance performance. Astute problem-solver with high-level business acumen.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Customer service advisor
Hinduja Global Solutions
Liverpool, Merseyside
2025.11 - 2026.04
- Member of a team that at peak times handled 7000+ calls a day
- Enhanced customer satisfaction and provided excellent service at all times.
- Conducted regular meetings with staff, boosting morale and productivity levels.
- Exceeded KPI targets when providing customer support via phone, email, and chat.
General Labour
Farmfoods Ltd
Liverpool
2020.06 - 2021.01
- Working closely with colleagues and customers to ensure everything was where it was when it should be within the business. During my time at Farmfoods Ltd, I was often moving various boxes of different weights and sizes to ensure everything was in the right place at the right time
- Carrying out routine maintenance of various prices of equipment
- Ensured the safe arrival and placement of stock
- Performed key cleaning duties
- Received positive feedback from all line managers and team members
Education
GCSEs - Science, Mathematics, English literature and language, Business studies, Computer science, History
North Liverpool Academy
Liverpool 2014.09 - 2019.07
A-Levels - Applied Science
North Liverpool Academy
LiverpoolA-Levels - Business Studies extended certificate and diploma
North Liverpool Academy
LiverpoolBachelor of Science - Business Management
Edge Hill University
Ormskirk, LancashireSkills
- Easy to work with
- Problem solving skills
- Creative mind
- Excellent time management
- Results-driven
- Microsoft Teams
- PowerPoint
- Word
- Python
Awards
Business Enterprise - most unique product - During my second year in university, I and other students participated in a compilation where a product or service was to be created and then sold throughout the year. My team and I created what professors and fellow entrepreneurs named the most unique product
Department for Work and Pensions - participated in and completed a month long Movement to Work programme
References
Farmfoods Ltd. - Shella_Kenny@sky.com
Hinduja Global Solutions - HRAdminUK@teamhgs.com
Timeline
Customer service advisor
Hinduja Global Solutions
2025.11 - 2026.04
General Labour
Farmfoods Ltd
2020.06 - 2021.01
GCSEs - Science, Mathematics, English literature and language, Business studies, Computer science, History
North Liverpool Academy
2014.09 - 2019.07
A-Levels - Applied Science
North Liverpool Academy
A-Levels - Business Studies extended certificate and diploma
North Liverpool Academy
Bachelor of Science - Business Management
Edge Hill University