Omobolanle Olayiwola
Nottingham,England
Summary
An experienced professional with a strong background in customer service, contact centre
operations, and healthcare. Skilled in managing high-volume interactions, resolving
complex queries, and delivering compassionate, customer-focused support. Adept at
working in fast-paced environments, leveraging excellent communication,
problem‑solving, and organisational abilities to consistently exceed performance
expectations. Committed to continuous improvement, professionalism, and delivering
exceptional service in every role.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Healthcare support worker
NHS Professionals
Nottingham, Nottinghamshire
2019.10 - Current
- Provided hands-on care and support to patients under the supervision of registered nurses and clinical staff in a busy hospital environment. -
- Assisted with daily living activities such as bathing, dressing, feeding, and mobility to ensure patient comfort and dignity.
- Monitored and recorded vital signs including temperature, blood pressure, pulse, and respiration, reporting abnormalities promptly.
- Supported patients with mobility and rehabilitation exercises using safe manual handling techniques.
- Collaborated with multidisciplinary teams to deliver patient-centred care. -
- Provided emotional support to patients and families during challenging times, enhancing their overall experience.
- Accurately documented care activities and observations following hospital confidentiality standards.
- Responded quickly to emergencies, supporting clinical teams under pressure.
Contact centre agent- Remote
Teleperformance UK
Nottingham, Nottinghamshire
2024.04 - 2024.10
- Delivered exceptional customer support via inbound calls, emails, and live chat for various clients.
- Resolved customer queries while maintaining professionalism and empathy.
- Logged interactions accurately and adhered to data protection protocols.
- Handled high call volumes, consistently meeting KPIs for response time and customer satisfaction.
- Updated and managed customer accounts using CRM system accounts.
- Optimised time management skills to enhance remote work efficiency setting.
Mental health support worker- Bank
NHS Nottinghamshire
Nottingham, Nottinghamshire
2020.05 - 2021.07
- Developed personalised care plans, ensuring tailored support that addressed individual patient needs.
- Enhanced mental health understanding for service users through targeted psychoeducation sessions.
- Liaised effectively with healthcare professionals, contributing to integrated services.
- Documented progress notes meticulously, facilitating informed patient assessments and continuity of care.
Care assistant
Runwood Homes- Bramwell Home
Nottingham, Nottinghamshire
2017.01 - 2019.07
- Assisted with daily living activities, enhancing patient comfort and promoting independence.
- Engaged in active listening with clients, improving mood and fostering emotional well-being.
- Facilitated social interaction among residents, supporting mental health and community cohesion.
- Offered companionship to reduce feelings of loneliness in patients.
Customer advisor/Sales assistant/Administrator
Jubritech Enterprise
Lagos, Lagos
2014.01 - 2019.05
- Acted as the first point of contact for customer inquiries on tech products, orders, payments, and support.
- Delivered customer support through phone channels, ensuring timely responses to inquiries email, WhatsApp, and live chat.
- Processed orders, returns, and refunds in compliance with company policies. Maintained accurate customer records in the CRM system.
- Resolved technical issues and collaborated with technical teams.
- Coordinated with logistics, sales, and inventory teams to resolve shipment and stock issues effectively.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Participated in training and performance reviews to support continuous improvement.
- Contributed to team efforts by completing related tasks.
Education
Bachelor of Arts - International Relations and Diplomacy
University of Derby
Derby 2020.09 - 2023.07
Diploma of Higher Education - Business Administration
Nottingham College
NottinghamSkills
- Strong Written and Verbal Communication
Conflict Resolution & De‑escalation
IT Proficiency
Patient Care & Clinical Support
Multitasking & Attention to Detail
Fast Learner & Adaptable Effective Time Management & Self‑Discipline
Customer Service Excellence
Digital Literacy
Team Collaboration
- Patient Advocacy
Timeline
Contact centre agent- Remote
Teleperformance UK
2024.04 - 2024.10
Bachelor of Arts - International Relations and Diplomacy
University of Derby
2020.09 - 2023.07
Mental health support worker- Bank
NHS Nottinghamshire
2020.05 - 2021.07
Healthcare support worker
NHS Professionals
2019.10 - Current
Care assistant
Runwood Homes- Bramwell Home
2017.01 - 2019.07
Customer advisor/Sales assistant/Administrator
Jubritech Enterprise
2014.01 - 2019.05
Diploma of Higher Education - Business Administration
Nottingham College