Lydia Kabute

• Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording, and reporting on changes to minimize damage.
• Performed set tasks according to individual patient care plans as assessed and delegated by [Job title] to ensure the provision of cohesive, tailored care.
• Maintained general tidiness and cleanliness of clinical areas by disinfecting workspaces, restocking equipment stores, and [Action] to optimize efficiency.
• Communicated complex medical information to patients, carers, and relatives, effectively navigating barriers to understanding to ensure [Result].

• Worked collaboratively and transparently with colleagues to ensure alignment between core campaign priorities and public policy goals.
• Coordinated external advocacy efforts outreach programs and key initiatives that aligned with our campaign objectives.
• Facilitated high-level meetings with key stakeholders, including regulatory, healthcare associations, and alliance partners to promote and advocate the Secretariat's public policy priorities.
• Demonstrated ability to effectively and comfortably interact at the highest corporate and political levels and continuously upheld the highest personal levels of ethical conduct, confidentiality, and integrity.
• Communicated regularly with other secretariat members to make sure health policy developments were detailed and clear.
• Stayed abreast of best practices and changes in legislation that affected policy issues.
• Worked within communities to build trust and compile data for future policy changes.
• Collaborated cross-functionally to evaluate and mitigate interactions.
• Presented reports to interested groups or stakeholders and fielded questions.

• Adhered strictly to policies and procedures for continued company compliance.
• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Built customer rapport by providing friendly, genuine service, increasing customer retention.
• Participated in regular training to maintain up-to-date knowledge of company products and policies.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Managed high-volume customer queries simultaneously through effective multitasking.

• Planning, organizing, and managing events on behalf of the MD or Company.
• Created engaging presentations, spreadsheets, and reports.
• Managing the MD electronic diary, preparing papers for meetings, booking Meetings, taking dictation, and writing minutes.
• Drafted correspondence, compiled reports, and prepared presentations with keen attention to detail.
• Reviewing all pending communication from managers and staff that needs the approval of the M.D
• Checked and opened mail, enabling prompt response to correspondence, bills, and invoices.
• Professionally greeted clients and delivered friendly, knowledgeable assistance.

• Attained a 23% net profit in my tenure for the company which was a 27% increase from the previous years.
• Enhanced operations and implementing technological innovations in collaboration with senior leadership.
• Boosted outreach and drove market interest by creating innovative marketing plans and strategies.
• Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
• Sourced and corrected strategic and tactical problems impacting business and sales management.
• Responsible for requisition, distribution, and reconciliation of the sales merchandise for the Branch.
• Maintain records at the branch level.
• Monitor and oversee the general running of the office.
• Assist in coordinating maintenance and repair of office equipment
• Complement the general Business Underwriter
• Undertook miscellaneous company projects and complemented 3 of my immediate seniors.

• Attained 18% net profit for the company which was greater than 2017 Mid-Year sales.
• Responsible for requisition, distribution, and reconciliation of the sales merchandise for the Branch.
• Undertook miscellaneous company projects and complemented 2 of my immediate seniors.
• Enhanced operations and implementing technological innovations in collaboration with senior leadership.
• Boosted outreach and drove market interest by creating innovative marketing plans and strategies.
• Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
• Sourced and corrected strategic and tactical problems impacting business and sales management.
• Maintain records at the branch level.
• Monitor and oversee the general running of the office.
• Assist in coordinating maintenance and repair of office equipment

• Completed documents associated with local regulatory guidelines, laws, and research protocols.
• Prepared interview questions and recruited subjects to obtain the best possible responses.
• Maintained accurate records of interviews, ethically maintaining the confidentiality of subjects
• Checked facts, proofread and edit research documents for accuracy.
• Provided access to experimental data for faculty researchers or supervisors.
• Maintained quality standards to preserve the integrity of data findings.
• Tracked expenses to keep project operations within the allocated budget

During this period, I was not working and stayed at home full-time.

I was taking care of my sickly son (Kennedy Kabute) who was born with Physiological Jaundice.

He was later diagnosed with some other ailments and health conditions (Micrognathia, Microtia, Coloboma of the left eye, and delayed milestones of growth).

I also took care of my maternal grandmother who was diagnosed with hepatoma and sadly passed (7 months after diagnosis) as it was already in stage 4.

• Addressed my son's and grandma's support needs and presented opportunities for personal development and achievement.
• Helped my son with acquiring confidence and skills to live independently.
• Collaborated with multi-agency teams to determine and address my son's health issues affecting him.

• Certificate - International privacy and information protection training
Cigna University / Mar 2021 - Mar 2021
• Certificate - Information security training
Cigna University / Dec 2019 - Dec 2019
• Certificate - Code of ethics
Cigna University / Jun 2019 - Jun 2019
• Certificate - Antwerp platform anti-fraud training 2020
Cigna University / Dec 2020 - Dec 2020
• Certificate - Anti-money laundering
Cigna University / Sept 2019 - Sept 2019
• Certificate - Anti-harassment and discrimination
Cigna University / Sept 2020 - Sept 2020

• Certificate - Anti-fraud 2019
Cigna University / Sept 2020 - Dec 2020
• Certificate as the local director of the youth campaign against drug abuse (Huruma area
Nairobi).
A local NGO training / Jan 2012 - Mar 2012
• Certificate of attendance - Client Experience training
LAN-X Africa Limited / July 2017 - July 2017
• Certificate in computer hardware and maintenance
Kabete Technical Training Institution / Jan 2006 - Jan 2006
• Certificate of participation in the I.S.T Oracle database seminar / Jun 2006 - Jun 2006
• Certificate of Care
Willow Care & Support Ltd. Oct 2022
• Certificate of Care STD 9 (Awareness of Mental Health Dementia & Learning disabilities)
Willow Care & Support Ltd. Oct 2022

• Certificate in Epilepsy Awareness
Willow Care & Support Ltd. Oct 2022
• Certificate in Autism Awareness
Willow Care & Support Ltd. Nov. 2022
• Certificate in Food Safety 1 (VTQ)
Willow Care & Support Ltd. Feb.2023
• Certificate in Infection Control
Willow Care & Support Ltd. Feb.2023
• Certificate in Moving and Handling Equipment
Care Skills Academy Apr 2023
• Certificate in Safeguarding and Protection of Adults
Care Skills Academy Apr 2023
• Certificate in Safeguarding Children and Young People
Care Skills Academy Apr 2023
• Certificate in First Aid
Care Skills Academy Apr 2023
• Certificate in Health and Safety
Care Skills Academy Apr 2023
• Certificate Fire and Safety Awareness
Willow Care & Support Ltd. Oct 2022