Mandy Clements
Fordbridge, Solihull,West Midlands
Summary
Organised and dependable Warehouse Operative with 16
years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
31
31
years of professional experience
Work History
Warehouse operative
GSF Car parts
Castle Vale , Birmingham
10.2008 - 12.2024
- Inspected goods upon arrival, reported any discrepancies or damages.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Replenished shelves as needed, helped maintain adequate stock levels at all times.
- Sorted materials into appropriate areas for easy access and organisation.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Coordinated with management, contributed valuable input during team meetings.
- Collaborated on stock checking routines, provided accurate inventory updates.
- Managed disposal of waste materials, maintained clean working environment.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Maintained clean, safe and orderly warehouse space.
- Prepared items for timely dispatch and safe transportation.
- Completed work following safety rules for best working practices.
- Sorted materials on warehouse racks and shelves.
- Cleaned and tidied work areas to meet inspection requirements.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Performed tagging and labelling of warehouse inventory.
- Moved stock around by hand, using forklift truck or lifting gear.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Recorded number and quality of products, taking appropriate action of defective items.
- Maintained employee safety through observation of surroundings when moving cargo.
Shop floor assistant
Wilkinson
Fordbridge, Solihull, Birmingham
03.1994 - 10.2008
- Handled customer queries promptly for increased satisfaction levels.
- Supported sales team, boosting overall performance.
- Participated in staff training sessions; gained valuable retail knowledge.
- Collaborated with colleagues whilst assisting customers, improving teamwork efficiency.
- Organised product displays attractively, enhancing store aesthetics.
- Coordinated with management to implement promotional activities effectively.
- Assisted customers with product selection for enhanced shopping experience.
- Stocked shelves neatly and accurately, maintaining visual standards of shop floor.
- Executed merchandising tasks quickly, minimising disruption during peak hours.
- Processed returns and exchanges to maintain high level of customer service.
- Assisted in stock control to maintain adequate store inventory.
- Conducted regular price checks to ensure accuracy at point-of-sale.
- Upheld company policies consistently within the shop floor area.
- Maintained clean and organised store environment for improved shopping experience.
- Created welcoming atmosphere by greeting customers warmly upon arrival.
- Ensured customer satisfaction by providing excellent service on shop floor.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Guided customers to locate products or alternative items.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Worked energetically to maintain efficient operations during peak trading hours.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Delivered personalised customer service with a smile to promote return custom.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Received and processed product returns.
- Operated cash registers with accuracy and processed cash and card transactions.
- Tagged products quickly and accurately with price tags and stickers.
- Requested and checked customer IDs at checkout for age-restricted products.
- Built rapport with new and existing customers to boost client retention.
Education
GCSEs - Maths , English,
Whitesmore Comprehensive School.
Birmingham 1974
Skills
- Data entry competence
- Use of handheld devices
- Load coordination
- Warehouse equipment handling
- Basic computer literacy
- Punctuality assurance
- Pallet jack use
- Deadline adherence
- Outbound processing
- proficiency
- Safety consciousness
- Barcode scanning literacy
- Picking and packing
- Health and Safety Compliance
- Team player
- Risk Assessments
- Manual handling
- Multidisciplinary teamwork
- Picking, packing and dispatching
- Warehouse operating procedures
- Fast-paced picking and packing
- Packing procedures
- Labelling stock
- Stock replenishment
- Product scanning
- Stocktaking
- Warehouse operations
- Fire safety training
- Attentive
- Safety awareness
- Warehouse picking
- Order Picking
- Stock rotation
- Product knowledge
Timeline
Warehouse operative
GSF Car parts
10.2008 - 12.2024
Shop floor assistant
Wilkinson
03.1994 - 10.2008
GCSEs - Maths , English,
Whitesmore Comprehensive School.
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