Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Oluwatoyosi Omisore

Oluwatoyosi Omisore

Birmingham

Summary

Diligent Advisor skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

7
7
years of professional experience

Work History

Customer Service Advisor

Concentrix, 02
Remote
01.2023 - Current
  • Handled all delegated tasks, including Customer Care Agent and Advisor.
  • Created new programs that resulted in increasing productivity and customer satisfactions.
  • Provided excellent service and attention to customers through phone conversations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Answered over 50 calls per day to assist with customer questions and concerns.
  • Prioritized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with others to discuss new effective opportunities.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained and managed customer files and databases.
  • Recommended and upsold new products ti customers.
  • Maintained calls by using strong listening, consultative , problem-solving abilities and using scripted sequences to address all concerns.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.

Customer Service Agent

MTN, Nigeria
Nigeria
08.2021 - 07.2022
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Responded to customer calls and emails to answer questions about products and services.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

News Reporter

Crowns Fm , Radio
Osun
07.2019 - 10.2019
  • Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
  • Supported publication by helping develop layouts and collaborating with production teams.
  • Introduced content regarding local news, sports and weather in accordance with program outline.
  • Identified and secured multiple information sources for each story to provide accurate, credible news coverage.
  • Generated, produced and delivered high profile special reports and communicated in community events behalf of station.
  • Interviewed guests on specific topics.
  • Collaborated with producers and management to develop newscasts, promotions and teases.
  • Uploaded breaking news and updates to organization's social media and website accounts.
  • Researched and produced daily news reports.
  • Transcribed interviews for news stories and wrote scripts for Radio broadcasting based on interviews.
  • Developed and presented content representing station and brand image to increase audience size.

News Reporter

Tribune Newspaper
Ibadan
11.2016 - 11.2017


  • Planned and conducted research and pitched long-form stories to promote investigative news topics.
  • Assisted News reporters and photographers in the field , researched stories , set up interviews and wrote anchor packages.
  • Supported publication by helping develop layouts and collaborating with production teams.
  • Researched and produced weekend news reports.
  • Interviewed individuals from all walks of life and all cultures for breaking news stories.
  • Crafted well-written news stories based on facts and edited content when time and space required it.
  • Handled Vox-pop by interviewing different people on different topics .

Education

Bachelor Of Science - Mass Communication

Oduduwa University, Ipetumodu.
Osun State , Nigeria.
04.2021

Skills

  • Record Keeping
  • Learning skills development
  • Problem-solving
  • Retail Sales Customer Service
  • Sales Expertise
  • Active Listening
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Payment Processing
  • Critical Thinking
  • Customer Relations
  • CRM Software
  • Documentation

Accomplishments

  • Passed my probation with flying colours
  • Good surveys from clients acknowledging my efficiency
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Timeline

Customer Service Advisor

Concentrix, 02
01.2023 - Current

Customer Service Agent

MTN, Nigeria
08.2021 - 07.2022

News Reporter

Crowns Fm , Radio
07.2019 - 10.2019

News Reporter

Tribune Newspaper
11.2016 - 11.2017

Bachelor Of Science - Mass Communication

Oduduwa University, Ipetumodu.

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Oluwatoyosi Omisore