Tofarati Oshinowo
Nottingham and London,England
Summary
Experienced in delivering exceptional customer service and maintaining clean, organised sales floor. Strong communication skills with knack for building rapport with customers and colleagues. Quick learner with positive attitude, always ready to tackle new challenges with enthusiasm. Ambitious Agricultural Business Management Student with a solid foundation in leadership, administration, and customer service. Delivered successful event planning and coordination through effective communication and financial management. Dedicated to utilising diverse skills in fast-paced environments to contribute to business success.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Retail Assistant
ManPower
London
06.2024 - 09.2024
- Worked in a fast-paced retail environment requiring accuracy, customer engagement, and operational awareness.
- Transaction processing - Accurately handled cash, card, and voucher payments while maintaining clear, reliable financial records.
- POS and stock management - Operated POS systems efficiently, conducted stock checks, and supported timely replenishment to maintain product availability.
- Customer service delivery
- Operational documentation
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Greeted customers upon entry, offering assistance and guidance to enhance shopping experience.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer returns, refunds and exchanges at customer service desk.
- Facilitated a clean and safe shopping environment by adhering to health and safety regulations.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
Administration Intern
Heckerbella Limited
Lagos
06.2022 - 08.2023
- During multiple summer placements, I supported core administrative and technical operations within a busy office environment.
- Office operations support
- Network issue investigation
- Record and transaction documentation
- And data handling.
- Cross-department coordination
- June-August 2022 (and recurring summer placements in subsequent years)
- Picked up additional tasks to aid team success.
- Prepared range of written communications, documents and reports.
Head Boy
Bredon School
01.2021 - 12.2022
- As Head Boy, I led major school events and coordinated teams, demonstrating leadership, organisation, and administrative capability.
- Event planning and coordination.
- Formal communication
- Financial and resource documentation
- Team leadership
- Event Planning & Leadership - Bredon School (Head Boy)
- Developed team communications and information for meetings.
Education
Agricultural Business Management (D4OA) Degree in Science - Agricultural Business Management (D4OA) Degree in Science
University of Nottingham
Nottingham01-2028
Sixth Form -
01-2025
OCR Level 3 Cambridge Technical Introductory Diploma in Business - Business
Bredon School
Tewkesbury01-2025
City & Guilds NPTC Level 3 Subsidiary Diploma - Land Based (QCF) in Agriculture
City & Guilds NPTC Level 3 Certificate - Land Based (QCF) in Animal Management
City & Guilds Level 3 Diploma in ICT Systems and Principles for IT Professionals -
Skills
- Customer Service
- Teamwork
- Leadership
- Event Planning & Coordination
- Email Handling
- Document Management
- Customer Relationship Management
- Time Management
- Public Speaking & Presentations
- Administrative Support
- Excel & Data Entry
- IT Troubleshooting
- Network Configuration
- Network Installation
- PC Building
- Laptop Repair
- Computer Troubleshooting
- First Aid & CPR
- Certified Lifeguarding
- Volunteer Work
- Team leadership
- Project management
- Data handling
- Stock management
- Event planning
- Technical support
- Communication skills
- Till and cash handling
- Face-to-face selling
- Money handling
- Stock replenishment
- Stock counting
Certification
- City & Guilds Level 3 Certificate in ICT Systems and Principles, City & Guilds
- City & Guilds Level 3 Certification in Customer Services, City & Guilds
- ITC Level 3 Outdoor First Aid, ITC
- CPR/AED and First Aid Certification
- RLSS UK Level 3 Award in Pool Lifeguarding, RLSS UK
Custom
Tofarati Oshinowo
Timeline
Retail Assistant
ManPower
06.2024 - 09.2024
Administration Intern
Heckerbella Limited
06.2022 - 08.2023
Head Boy
Bredon School
01.2021 - 12.2022
Agricultural Business Management (D4OA) Degree in Science - Agricultural Business Management (D4OA) Degree in Science
University of Nottingham
Sixth Form -
OCR Level 3 Cambridge Technical Introductory Diploma in Business - Business
Bredon School