Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Oluwapelumi Oladipo

leic,leic

Summary

Dedicated professional with a strong foundation in customer service, adept at efficient multitasking and handling complaints with creative thinking. Proven ability to enhance customer retention through exceptional interpersonal communication and adaptability during peak times. Committed to leveraging skills in complaint handling and adaptable problem-solving to contribute to organisational success.

Overview

2
2
years of professional experience

Work History

Retail assistant

Highstreet Fashion
Leicester, Leicestershire
06.2023 - 07.2024
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
  • Organised displays to promote inventory and encourage customer purchases.
  • Tagged products quickly and accurately with price tags and stickers.

Volunteer sales assistant

Cancer Research UK
Leicester, Leicestershire
02.2023 - 07.2024
  • Communicated with potential and existing customers in-person, over telephone and via webchat.
  • Processed, labelled and displayed donations quickly to maximise sales opportunities.
  • Guided customers in finding specific products.
  • Worked closely with fellow volunteers to maintain efficient operations during peak hours.

Waitress assistant

the Oakland cafe
Leicester, Leicestershire
06.2022 - 05.2023
  • Assisted in menu planning, contributing to variety and innovation.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Checked customer IDs to confirm age before selling age-restricted products.

Education

NVQ Level 3 - economics

Leicester College
Leicester
09.2023 - 06.2024

Bachelor of Science - economics

University of Derby
Derby
09.2024 -

Skills

  • Customer Service
  • Efficient multitasking
  • Customer retention
  • Interpersonal communication
  • Adaptable to peak times
  • Complaint handling
  • Creative thinking

Languages

English
Fluent
Yoruba
Native

References

References available upon request.

Timeline

Bachelor of Science - economics

University of Derby
09.2024 -

NVQ Level 3 - economics

Leicester College
09.2023 - 06.2024

Retail assistant

Highstreet Fashion
06.2023 - 07.2024

Volunteer sales assistant

Cancer Research UK
02.2023 - 07.2024

Waitress assistant

the Oakland cafe
06.2022 - 05.2023

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Oluwapelumi Oladipo