Vishnu Venukumar
Harrogate,United Kingdom
Summary
Compassionate and dedicated Care Assistant with hands-on experience providing end-of-life care for my grandparents, ensuring their comfort, dignity, and well-being in their final stages. I supported them with personal care, mobility assistance, medication reminders, meal preparation, and emotional companionship, developing strong skills in empathy, patience, and adaptability. Additionally, my experience in NHS patient handling has equipped me with professional skills in safe manual handling, assisting individuals with mobility challenges, and adhering to health and safety protocols. Passionate about delivering high-quality, personal care, I am eager to bring my skills and experience to a professional healthcare setting to support individuals with kindness and respect.
Overview
1
1
year of professional experience
Work History
Clerical Officer
NHS Harrogate
Harrogate, UK
07.2024 - 03.2025
- Provide comprehensive administrative support to medical and administrative staff,including managing correspondence, scheduling appointments, and handling telephone inquiries.
- Maintain and update patient records, ensuring accuracy and confidentiality in line with NHS policies and data protection regulations.
- Input, update,and retrieve patient and administrative data from electronic and paper records.
- Generate reports and statistics as required, ensuring data integrity and accuracy.
- Greet and assist patients and visitors, providing information and directing them to appropriate departments or personnel.
- Handle patient queries and concerns with empathy and professionalism, ensuring a positive experience.
- Prepare, file,and manage medical and administrative documents, including patient forms,reports, and internal memos.
- Ensure timely processing of referrals, discharge summaries, and other relevant documentation.
- Schedule and coordinate patient appointments, including follow-ups and consultations,and manage clinic calendars.
- Send appointment reminders and follow up on missed appointments as needed.
- Adhere to NHS policies and procedures, including those related to data protection,health and safety, and infection control.
- Ensure confidentiality and security of patient information and sensitive data at all times.
- Assist in training new clerical staff and provide guidance on administrative procedures and systems.
- Support departmental staff with various clerical tasks, including organizing meetings and preparing presentations.
- Monitor and manage office supplies and equipment, including ordering and replenishing stock as needed.
- Ensure the smooth operation of office systems and equipment.
- Prepared reports, leading to informed decision making.
- Handled correspondence with prompt response times..
- Enhanced efficiency by managing office supplies inventory.
- Handled incoming post, ensuring timely distribution,.
- Managed calendar appointments, ensuring punctuality and time management.
- Responded to telephone enquiries from clients, vendors and members of public.
Crew member
Five Guys
Harrogate, North Yorkshire
11.2023 - 06.2024
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Participated in regular stock takes helping manage supplies efficiently.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Managed inventory levels for efficient operations during peak hours.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Handled high-pressure situations calmly providing solutions promptly.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Operated cash register to take payments and process orders.
- Used fryers , grills, and microwaves while following safety guidelines.
- Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
Education
GCSE -
Kerala State Board
Kerala,IndiaBachelor of Computer Applications - Computer Applications
University of Kerala
IndiaSkills
- Personal care skills (bathing, dressing, toileting, grooming)
- Manual handling (safe lifting and moving of patients)
- Medication administration (if required and trained)
- Basic first aid
- Knowledge of infection control procedures
- Use of mobility aids (wheelchairs, hoists, walkers)
- Food preparation & feeding assistance
- Record keeping & documentation
- Understanding of health & safety regulations
- Recognizing signs of illness or distress
- Use of assistive technologies
- Hygiene and cleanliness maintenance
- Empathy & compassion
- Communication skills
- Patience & understanding
- Active listening
- Adaptability & flexibility
- Teamwork
- Emotional resilience
- Time management
- Problem-solving skills
- Attention to detail
- Positive attitude
- Confidentiality & professionalism
- Proactive attitude
- Microsoft office suite mastery
- Diary and appointment management
- Administrative support
- File and records maintenance
- Quality Assurance
Languages
English
Fluent
Hindi
Advanced
Malayalam
Fluent
Tamil
Intermediate
Timeline
Clerical Officer
NHS Harrogate
07.2024 - 03.2025
Crew member
Five Guys
11.2023 - 06.2024
GCSE -
Kerala State Board
Bachelor of Computer Applications - Computer Applications
University of Kerala
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