Catherine Hendry
Glasgow,Lancashire
Summary
I am a very organised person who prides myself on my customer service. experienced in the use of all Microsoft packages . Excellent phone etiquette to successfully deal with phone enquiries and complaints. .
Overview
21
21
years of professional experience
Work history
clerical officer
Glasgow City Council
Glasgow, Scotland
01.2024 - Current
- Edit and create reports, memos and correspondence to maintain timely communications.
- Take minutes and thorough notes in meetings for distribution.
- Respond to telephone enquiries from parents, vendors and members of public.
- ensuring all pupil records and attendance is recorded daily and accurately.
- Photocopy, laminate and bound documents to support meeting preparation.
- Direct administrative team in high-quality clerical service delivery.
- Maintained pupil confidentiality by ensuring adherence to GDPR.
Housing Officer
Wheatley Homes Glasgow
Glasgow, Scotland
10.2003 - 09.2023
- Maximised rental income by monitoring and managing rental income and arrears.
- Delivered reliable housing management service 260 rented and owned properties across the east end of Glasgow..
- Consistently met occupancy targets by facilitating property lettings and refurbishment.
- Conducted periodic visits, reporting issues and incidents in line with procedure.
- I dealt with repairs and all aspects of Housing issues daily to ensure the best outcome for the customer.
- I dealt with anti social behaviour signposting to wraparound services for assistance.
- liase closely with external contractors and other service users.
- liased closely with homelsss services to assist our most vulnerable customers to get the right support and assistance for the customer to maintain tenancy sustainment.
Skills
- Microsoft applications proficiency
- Records administration
- Confidential and discreet
- Data entry
- Diary management
- Organisation and prioritisation
- File and records maintenance
- Administrative support
Affiliations
- I enjoy reading, walking and going to the gym
Timeline
clerical officer
Glasgow City Council
01.2024 - Current
Housing Officer
Wheatley Homes Glasgow
10.2003 - 09.2023
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