Olivia Underhill
Bury St Edmunds,Suffolk
Summary
HR professional with a first-class degree in business and human resource management and a Level 5 CIPD qualification. Currently serving as a People Administrator at Greene King, providing comprehensive support for HR processes, including employee data management in Workday, drafting contracts, and administering benefits. Proven ability to resolve HRIS queries and enhance operational efficiency while ensuring compliance with regulatory requirements. Previous experience as an Assistant Project Manager has honed stakeholder management and communication skills, with a strong emphasis on confidentiality and data protection.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
People coordinator
Greene King PLC
Bury St Edmunds
2025.09 - Current
- Assisted in streamlining reward and secondment processes to enhance accuracy and efficiency in HR operations.
- Resolved HRIS queries over the phone and in person, showcasing problem-solving skills and improving employee support.
- Gained hands-on experience with Workday HRIS, supporting core HR functions and maintaining employee records.
- Supported TUPE processes by maintaining accurate employee records and ensuring compliance with relevant regulations during staff transfers.
- Experience drafting precise employment correspondence and contracts and consultancy agreements.
- Contributed to efficient pension processing by accurately preparing and validating pension data, issuing new starter pension correspondence, and providing timely responses to pension enquiries.
Barista
D-day Museum
Portsmouth
2024.09 - 2025.08
- Demonstrated exceptional interpersonal skills in diverse team, managing high volume of customers.
- Resolved customer complaints and queries professionally, enhancing customer satisfaction.
Associate project manager
RioMed
Eastleigh
2023.08 - 2024.09
- Managed administrative responsibilities, including client inbox management, meeting scheduling, and project documentation updates to ensure smooth project operations.
- Produced training materials such as schedules, itineraries, and user guides, supporting the successful rollout of client training programs.
- Prioritised client emails regarding software issues, using Excel to track responses and resolution times, fostering strong client relationships and ensuring timely outcomes.
- Liaised with clients and colleagues, utilising strong verbal and written communication skills to foster collaboration and clarity.
- Handled sensitive information, including medical records, while maintaining strict confidentiality during client data transfers to ensure compliance and trust.
Customer service assistant
Southern Co-Op
Portsmouth
2022.09 - 2023.11
- Stocked and rotated inventory regularly.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
Team Leader
The Three Kings
Bury St Edmunds
2022.06 - 2023.08
- Managed a small front of house team developing leadership and communication skills.
- Took on the responsibility of the restaurant's social media, creating and posting content with the aim of reaching customers and developing the brand.
- Communicated confidently with customers displaying exceptional customer service.
Waitress
Patisserie Valerie
Portsmouth
2022.11 - 2023.06
- Delivered friendly, efficient service to process high-volume food and drink orders during peak times, ensuring customer satisfaction.
- Collaborated effectively within a confined workspace, fostering strong communication and teamwork to enhance service delivery.
Education
Bachelor of Arts - Business and Human Resource Management
University of Portsmouth
Portsmouth 2021.09 - 2025.07
Skills
- Data entry
- Attention to detail
- Multitasking
- Performance under pressure
- Teamwork
- Communication skills
- Interpersonal skills
Affiliations
- Netball
- Running
Timeline
People coordinator
Greene King PLC
2025.09 - Current
Barista
D-day Museum
2024.09 - 2025.08
Associate project manager
RioMed
2023.08 - 2024.09
Waitress
Patisserie Valerie
2022.11 - 2023.06
Customer service assistant
Southern Co-Op
2022.09 - 2023.11
Team Leader
The Three Kings
2022.06 - 2023.08
Bachelor of Arts - Business and Human Resource Management
University of Portsmouth
2021.09 - 2025.07