Olivia Stephenson
Hollingworth,Tameside
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work history
Remote customer support agent
Message direct
Remote
2025.10 - Current
- Adapted communication style as per the situation for positive outcomes.
- Improved customer experience through attentive listening and identifying needs.
- Managed high volume of inbound calls for swift problem resolution.
- Achieved customer satisfaction with prompt response to queries.
- Worked collaboratively with other departments to streamline customer communication process.
Receptionist
Care UK
Frome, Somerset
2024.03 - 2025.10
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Assisted with administrative tasks, improving overall functionality of the office.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Lead generator
Capify business funding
Altrincham, Trafford
2022.06 - 2023.04
- Streamlined lead qualification processes, resulting in optimised conversion rates.
- Optimised CRM systems ensuring accurate tracking of lead data for improved follow-ups.
- Collaborated with sales team to convert leads into profitable business relationships.
- Achieved improved client outreach with efficient cold calling techniques.
Education
GCSEs - Secondary Education
Alder Community High School
Manchester 09/2011 - 05/2016
A-Levels - Health and Social Care
Manchester College
Manchester, England 09/2017 - 05/2019
Certificate of Higher Education - Criminology
University of Salford
Salford 09/2020 - 05/2022
Certificate of Higher Education - Data Analytics
Google Data Analytics
remote 01/2026 -
Skills
- Salesforce platform capability
- Microsoft office suite familiarity
- Technical proficiency
- Email correspondence
- Organisational efficiency
- Front desk security protocols
- Reliable punctuality
Timeline
Remote customer support agent
Message direct
2025.10 - Current
Receptionist
Care UK
2024.03 - 2025.10
Lead generator
Capify business funding
2022.06 - 2023.04
GCSEs - Secondary Education
Alder Community High School
09/2011 - 05/2016
A-Levels - Health and Social Care
Manchester College
09/2017 - 05/2019
Certificate of Higher Education - Criminology
University of Salford
09/2020 - 05/2022
Certificate of Higher Education - Data Analytics
Google Data Analytics
01/2026 -