Nana Baidoo
London,United Kingdom
Summary
Aspiring retail assistant with a strong work ethic and a passion for customer service. I’m reliable, quick to learn, and enjoy working in fast-paced, team environments. With experience in customer-facing roles and hands-on tasks, I’m confident in my ability to deliver great service, stay calm under pressure, and contribute positively to the team.
Overview
2
2
years of professional experience
Work history
Remote customer support agent
Touchling Ltd
London, Greater London
10.2024 - 01.2025
- Provided remote customer support by handling enquiries, updating customer details, and completing administrative tasks efficiently.
- Maintained clear and professional communication with customers, accurately recording issues and ensuring they received helpful and timely support.
- Took initiative in organising workload, meeting deadlines, and resolving basic customer problems independently.
- Strengthened communication, organisation, and problem-solving skills while delivering a reliable and high-quality service.
Sales advisor
Shamar
Stratford, Waltham Forest
07.2023 - 02.2024
- Utilized active listening and rapport-building strategies to assess customer needs, delivering tailored solutions that boosted customer satisfaction and retention.
- Processed 100+ transactions daily with precision using point-of-sale (POS) systems, ensuring seamless checkouts and reducing customer wait times by 30%.
- Proactively managed stock levels, replenishing high-demand products to maintain availability and maximize sales opportunities, contributing to a 15% increase in sales efficiency.
- Resolved 20+ customer inquiries and complaints weekly, ensuring positive in-store experiences and strengthening brand loyalty.
- Led outreach initiatives, engaging with 50+ potential customers daily through proactive product recommendations and personalized assistance, driving a 10% increase in sales revenue.
Education
EAL Level 2 Diploma - Electrical Instillation
Waltham Forest College
London 09.2024 -
GCSEs - Maths, English, Science, History, Drama
Buxton School
London, ENG 09.2018 - 06.2023
Skills
- Exceptional customer service
- Friendly and approachable
- Strong communication skills
- Active listening
- Problem-solving
- Handling complaints calmly
- Building customer rapport
Languages
English
Fluent
References
References available upon request.
Timeline
Remote customer support agent
Touchling Ltd
10.2024 - 01.2025
EAL Level 2 Diploma - Electrical Instillation
Waltham Forest College
09.2024 -
Sales advisor
Shamar
07.2023 - 02.2024
GCSEs - Maths, English, Science, History, Drama
Buxton School
09.2018 - 06.2023