EYOUB EL GHOUL

• Achieved customer satisfaction with prompt response to queries.
• Provided excellent customer service by handling and resolving technical issues.
• Managed high volume of inbound calls for swift problem resolution.
• Enhanced brand image by offering courteous assistance and support to customers.
• Responded to emails, live chats, ensuring exceptional service delivery.
• Mitigated potential client dissatisfaction by effectively addressing complaints and concerns.
• Followed-up on all customer queries promptly ensuring no loose ends.
• Handled sensitive situations with tact, maintaining a professional demeanour at all times.
• Leads dialling potential customers who showed previous interest.

My responsibilities included providing excellent customer service.

Providing exceptional customer service, managing reservations, and addressing enquiries.

Handling pre-orders, international shipping inquiries, getting set up in the app, warranty partnerships, and addressing Xpeng inquiries.

As a Customer Service Representative, increased customer satisfaction by promptly resolving complaints, handling transactions, and maintaining a safe and secure environment.

Through this role, I developed strong communication and problem-solving skills, along with a comprehensive understanding of the EV market. I effectively handled delicate customer interactions, wrote international emails, and received and resolved international queries.

Additionally, I received FCA-regulated training and demonstrated handling international emails, taking international calls, Dutch and French calls, using different software and RCMS, with proficiency in communicating with customers in multiple languages.anguages. My ability to resolve customer complaints efficiently and cultivate customer loyalty through exceptional service contributed to the company's success. Utilised CRM software effectively to manage and track customer interactions. Participated in weekly team meetings to discuss ways of improving provided services.

• I was responsible for booking, managing calls, and handling complaints.
• Dealing with enquiries and sensitive customer issues.
• Assisted in the scheduling of appointments with efficiency and accuracy.
• Consistently met targets by effectively handling a high volume of customer calls & emails daily.
• Directed callers and visitors to appropriate personnel for effective communication flow.
• Provided information for product inquiries, leading to increased sales.
• Offered assistance to team members during peak hours, promoting efficiency.
• Managing appointments, taking payments, and using different software.

• As a former hotel customer representative, my responsibilities included providing excellent customer service, managing check-ins and check-outs, handling reservations, addressing guest inquiries, and ensuring guest satisfaction
• I also performed administrative tasks, maintained safety and security, handled cash transactions, and resolved guest complaints effectively
• I developed strong communication and problem-solving skills, along with a comprehensive knowledge of hotel services
• Skilled in resolving customer complaints promptly and efficiently
• Cultivated customer loyalty through exceptional service and promoting
• Received GDPR training and have excellent phone manners
• Communicating with customers in multiple languages.