Olivia McMullen
Bangor,Ards and North Down
Summary
Dedicated dental professional with expertise in clinical teamwork and a strong focus on health and safety compliance. Proficient in sterilisation protocols, cross-infection control, and maintaining dental equipment, ensuring optimal patient care. Skilled in surgical procedures support, patient follow-up coordination, and online booking management. Demonstrates resilience under pressure and attention to precision, complemented by computer literacy and computerised note-taking abilities. Committed to advancing career goals within the dental field through continuous learning and application of best practices.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Dental nurse
Hamilton Road dental
Bangor , Ards and North Down
2022.09 - Current
- Participated in oral health education sessions increasing community awareness about dental care and prevention.
- Operated x-ray equipment safely and accurately, producing high-quality images for diagnosis evaluation.
- Comforted anxious patients, leading to positive clinic experiences.
- Maintained accurate patient records, ensuring meticulous documentation.
- Facilitated patient comfort with empathetic chair-side manner.
- Assisted in complex dental procedures to ensure successful outcomes.
- Streamlined patient flow by efficiently scheduling appointments.
- Offered post-operative instructions under dentist's supervision, enhancing patient recovery process.
- Upheld stringent infection control measures, promoting a safe environment.
- Provided excellent customer service, improving patient satisfaction rates.
- Liaised effectively between dentist and patients for clear communication.
- Handled phone calls, resulting in effective communication with clients.
- Utilised dental software proficiently to maintain accurate records.
- Maintained strict patient confidentiality, ensuring records were secure through [Action].
Occupational therapy assistant
Royal Victoria Hospital
Belfast, Mid and East Antrim
2022.06 - 2022.09
- Streamlined communication between patients, families and medical staff for coordinated care delivery.
- Evaluated progress regularly, adjusting treatment plans as necessary.
- Conducted assessments to identify specific client needs.
- Facilitated patient participation in meaningful occupations for enhanced life satisfaction.
- Promoted a culture of empathy and respect within the workplace.
- Maintained complete, accurate reports and documented changes in service users' physical or mental health, escalating concerns.
- Communicated with professionals across different disciplines to coordinate treatments and provide continuity of care.
Support Worker
Mencap
Bangor, Ards and North Down
2019.01 - 2022.06
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Actively listened to client concerns thus creating a comforting environment.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Administered medication according to schedule, promoting optimal health outcomes.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
Education
NVQ Level 3 - Dental nursing diploma
NEDBN
Belfast 2023.04 - 2024.04
NVQ Level 3 - Health and Social Care
Rutledge Training
Bangor 2021.09 - 2022.09
GCSEs - English, English Lit, Physics, Maths, Business Studies, Art, Drama, History, R.E , French.
Victoria College
Belfast 2006.09 - 2013.07
Skills
- Clinical teamwork
- Sterilisation protocols awareness
- Cross-Infection control
- Health and Safety Compliance
- Stock control
- Computer literate
- Patient follow-up coordination
- Basic life support training
- Surgical procedures support
- Computerised note-taking
- attention to precision
- Resilience under pressure
- Online booking management
- Maintaining dental equipment
Affiliations
- Travel
- Reading/ Books
Accomplishments
Senior support worker at Mencap
Timeline
NVQ Level 3 - Dental nursing diploma
NEDBN
2023.04 - 2024.04
Dental nurse
Hamilton Road dental
2022.09 - Current
Occupational therapy assistant
Royal Victoria Hospital
2022.06 - 2022.09
NVQ Level 3 - Health and Social Care
Rutledge Training
2021.09 - 2022.09
Support Worker
Mencap
2019.01 - 2022.06
GCSEs - English, English Lit, Physics, Maths, Business Studies, Art, Drama, History, R.E , French.
Victoria College
2006.09 - 2013.07