Mahtab Shafiee
Brighton,United Kingdom
Summary
Dedicated professional with a strong foundation in leadership and team support, excelling in patient care and comfort within high-stress environments. Expertise in dental surgery preparation, infection control, and compliance with health regulations ensures optimal clinical teamwork. Proven ability to train and mentor staff, coupled with strong communication and interpersonal skills, enhances customer service and sales support. Adapt at managing stock and inventory, providing administrative and scheduling support, while effectively supporting root canal therapy and surgical procedures. Committed to advancing career goals by leveraging skills in a dynamic healthcare setting.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Dental Nurse
Village Dental Centre
Patcham, United Kingdom
04.2016 - 02.2025
- Assist in various dental procedures, ensuring efficiency and smooth workflow for dentists and specialists
- Maintain high standards of sterilization and infection control in compliance with health regulations and CQC standards
- Provide excellent patient care, ensuring comfort and understanding, particularly for children and those with special needs
- Train and mentor junior dental nurses, improving team performance and knowledge sharing
- Oversee stock management and order supplies to maintain clinic readiness and minimize operational disruptions
- Support front desk operations, managing appointment scheduling and patient record updates
- Collaborate with dentists and practice managers to improve operational efficiency and implement best practices
- Handle challenging patient interactions with professionalism and empathy, ensuring high patient satisfaction
- Served as liaison between dentist and patient; improved communication and enhanced overall experience.
- Operated x-ray equipment safely and accurately, producing high-quality images for diagnosis evaluation.
- Upheld stringent infection control measures, promoting a safe environment.
Sales Assistant
Salon Services
Eastbourne, United Kingdom
08.2011 - 11.2014
- Provided exceptional customer service by assisting clients with product selection and beauty-related inquiries
- Managed stock levels, ensuring timely restocking and organization of the store
- Assisted with sales promotions, increasing revenue through effective upselling techniques
- Completed a Beauty Academy course, becoming a qualified beauty consultant
- Developed strong communication and sales skills, engaging with diverse customers and understanding their needs
- Worked closely with management to improve store layout and optimize customer experience
- Monitored trends in consumer behaviour with keen attention to detail.
Education
NVQ Level 3 - Beauty therapy
Sussex downs College
09.2008 - 06.2010
NVQ Level 3 - Dental nurse
Tempdent
04.2016 - 08.2017
Skills
- Leadership & Team Support
- Patient Care & Comfort
- Dental Surgery Preparation
- Infection Control & Sterilization
- Compliance & Health Regulations
- Staff Training & Mentorship
- Strong Communication & Interpersonal Skills
- High-Stress Environment Performance
- Customer Service & Sales Support
- Stock & Inventory Management
- Administrative & Scheduling Support
- Clinical teamwork
- Root canal therapy support
- Surgical procedures support
Languages
Fluent in English
Custom
- Highly adaptable and eager to take on new challenges in Senior Dental Nurse or Assistant Manager roles
- Strong ability to implement new procedures and improve workflow efficiency
Affiliations
- Gym
- Socialising
- Pilates
Timeline
NVQ Level 3 - Dental nurse
Tempdent
04.2016 - 08.2017
Dental Nurse
Village Dental Centre
04.2016 - 02.2025
Sales Assistant
Salon Services
08.2011 - 11.2014
NVQ Level 3 - Beauty therapy
Sussex downs College
09.2008 - 06.2010
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