Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Olivia Darley

Olivia Darley

Scunthorpe,North

Summary

Highly skilled student with strong knowledge in psychology and criminology, demonstrating advanced research capabilities and critical thinking in psychological contexts. Experienced professional focused in retail sales within customer-centric approach. Driven sales growth through personalised service and in-depth product knowledge. Adept at strategic planning, team building, and leadership, with a proven ability to remain calm under pressure while making ethical decisions. Strong communication and public speaking skills complement a resourceful approach to problem-solving, ensuring attention to detail and effective collaboration in challenging environments.

Overview

4
4
years of professional experience

Work History

Sales assistant

Next Retail
Scunthorpe, North Lincolnshire
07.2024 - Current
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Offered personalised shopping advice to enhance customer experiences.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Trained new staff members, fostering a supportive working environment.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Collaborated effectively with team members to meet sales targets.
  • Improved customer service by efficiently handling queries and complaints.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Managed till operations smoothly, reducing waiting time for customers.

Sales assistant

Sports Direct
Scunthorpe, North Lincolnshire
08.2021 - 02.2023
  • Trained new staff members, fostering a supportive working environment.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Built strong relationships with regular customers for repeat business.
  • Collaborated effectively with team members to meet sales targets.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Assisted customers with product selection for optimal satisfaction.
  • Improved customer service by efficiently handling queries and complaints.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Offered personalised shopping advice to enhance customer experiences.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.

Education

A-Levels - Level 3 Extended Diploma in Health and Social Care.

North Lindsey College
Scunthorpe
09.2020 - 05.2022

Bachelor of Science - Psychology with Criminology

University Campus North Lincolnshire - UCNL.
Scunthorpe, North Lincolnshire
09.2023 -

GCSEs -

Sir John Nelthorpe School
Brigg, North Lincolnshire
09.2015 - 03.2020

Skills

  • Active listening skills
  • Good communication skills
  • Calm under pressure
  • Problem-solving
  • Public speaking
  • Team building
  • Strategic planning
  • Leadership
  • Resourcefulness
  • Knowledge of Psychology
  • Knowledge of criminology
  • Patience under pressure
  • Critical thinking in psychology
  • Advanced research skills
  • Strong attention to detail
  • Ethical decision making

Affiliations

  • Music
  • Outdoor Activities
  • Writing
  • Travel

Timeline

Sales assistant

Next Retail
07.2024 - Current

Bachelor of Science - Psychology with Criminology

University Campus North Lincolnshire - UCNL.
09.2023 -

Sales assistant

Sports Direct
08.2021 - 02.2023

A-Levels - Level 3 Extended Diploma in Health and Social Care.

North Lindsey College
09.2020 - 05.2022

GCSEs -

Sir John Nelthorpe School
09.2015 - 03.2020

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Olivia Darley