Anant Verma
Winnersh,Berkshire
Summary
An organised and customer-focused professional with a solid background in retail: now seeking to do a transitional change into an administrative role. Experienced in handling high volumes of customer service interactions, managing stock, processing transactions and supporting daily operational duties in fast-paced environments. Skilled in communication, time management and attention to detail, with a focused ability towards staying calm under pressure and during multitasking many tasks. Eager to apply transferable skills such as data entry, scheduling and document filing handling, within an office based environment; while continuing to develop professionally in administration.
Overview
4
4
years of professional experience
Work history
Sales Assistant
H&M
Bracknell, Bracknell Forest
04.2023 - 07.2023
- Welcomed customers to foster positive first impressions and improve in-store experiences
- Offered excellent customer support, managing inquiries and
- Handled payments efficiently to reduce customer delays
- Established rapport with new and existing customers.
- Advised on product delivery timeframes
- Handled refund transactions promptly
- Increased sales by 10% through customer satisfaction
- Arranged product rails systematically
Seasonal Sales Assistant
Homebase
Bracknell, Bracknell Forest
10.2021 - 04.2022
- Provided thoughtful recommendations to meet customer needs
- Implemented company protocols to optimise retail efficiency
- Handled deliveries and restocked shelves, enhancing product availability
- Assisted customers and processed DPD and click and collect orders
- Guided customers in locating items to increase customer satisfaction.
- Performed inventory checks to detect stock discrepancies
- Addressed and resolved over 20 calls each day
- Collaborated with team members to achieve smooth daily operations.
Bar and Restaurant Supervisor
Sarashwathy Bavan
Wembley, Brent
05.2019 - 10.2021
- Supervised both bar and restaurant ensuring outstanding service
- Promoted restaurant business through social media sites.
- Managed customer complaints to secure positive outcomes
- Introduced new concepts for continuous business improvement
- Trained staff in health and safety food procedures
- Worked with kitchen team to streamline operations during busy periods.
- Ensured proper cash-handling by reconciling POS data with receipts and cash
- Boosted sales by 30% through careful attention to customer needs
- Uphold legal requirements by ensuring compliance with licensing, health and safety legislation
- Performed administrative tasks such as managing employee records and scheduling shifts efficiently.
Optical administrative assistant
Boots opticians and hearing care
Reading, Berkshire
02.2019 - 02.2019
- Ensured records were up-to-date and systematically organised for optical administrative tasks
- Ensured orderly workstation to uphold cleanliness and quality benchmarks
- Answered queries and issues and transferred calls to designated recipients to streamline communications
- Increased sales by 10%
- Provided outstanding customer service by answering calls and enquiries
- Safeguarded sensitive data with strict adherence to privacy protocols
- Organised optical appointments and issued client reminders for future bookings
- Specialised in advising on product and service advantages
- Supported staff with administrative needs for photocopying, faxing and filing
Education
Level 3 BTEC extended diploma - Applied science
Diploma of higher education
GCSEs - Which Include Maths, English And Science
Level 2
Skills
- Excellent customer service skills
- Thorough with attention to detail
- Sensitivity and understanding
- Patient and calm in stressful situations
- Strong verbal communication skills
- Active listening skills
- Able to use a computer and the main software packages for basic tasks
- Point of sale operation
training
- Health and safety
- Fire safety
- manual handling training
Timeline
Sales Assistant
H&M
04.2023 - 07.2023
Seasonal Sales Assistant
Homebase
10.2021 - 04.2022
Bar and Restaurant Supervisor
Sarashwathy Bavan
05.2019 - 10.2021
Optical administrative assistant
Boots opticians and hearing care
02.2019 - 02.2019
Level 3 BTEC extended diploma - Applied science
Diploma of higher education
GCSEs - Which Include Maths, English And Science
Level 2
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