Olivia Chantley
Student
Westbury
Summary
Friendly and reliable, skilled at problem resolution and time management. Comfortable working in fast-paced environments while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Food and Beverage Assistant
Centre Parcs
09.2023 - 02.2024
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Demonstrated flexibility by adapting to changing schedules, covering shifts when necessary, and providing seamless support during periods of staff shortages.
- Processed payments and provided receipts to establish proof of transaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Stocked and rotated food items according to expiration dates.
- Monitored food temperature, discarding items not stored correctly.
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Pushed, pulled and transported large loads and objects.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained composure and work quality while under stress.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Followed food safety practices and sanitation guidelines.
Food and Beverage Assistant
Longleat
06.2022 - 07.2023
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Pushed, pulled and transported large loads and objects.
- Cleaned and maintained work areas, equipment and utensils.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained composure and work quality while under stress.
- Processed payments and provided receipts to establish proof of transaction.
- Stocked and rotated food items according to expiration dates.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored food temperature, discarding items not stored correctly.
- Maintained high personal grooming standards and uniform presentation.
- Worked well in a team setting, providing support and guidance.
- Assisted in setting up and breaking down kitchen stations.
- Followed food safety practices and sanitation guidelines.
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Utilized strong communication skills to relay customer needs clearly between front-of-house staff and the kitchen team.
Education
GCSE - GSCE
Kingdown School
Warminster 09.2018 - 06.2022
Level 2 And 3 Production Arts Industry
Bath College
Bath 06.2024
Skills
Customer Service
Organisational abilities
Problem-solving aptitude
Reliability
Excellent Communication
Food Storage
Supply Restocking
Teamwork and Collaboration
Allergy awareness
Flexible and Adaptable
Customer Service
Certification
Level 2 Merit in Production Arts
Timeline
Food and Beverage Assistant
Centre Parcs
09.2023 - 02.2024
Level 2 Merit in Production Arts
07-2023
Food and Beverage Assistant
Longleat
06.2022 - 07.2023
GCSE - GSCE
Kingdown School
09.2018 - 06.2022
Level 2 And 3 Production Arts Industry
Bath College