Summary
Overview
Work history
Education
Skills
Hobbies
Timeline
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OLIVIA BURGESS

Hersham,Surrey

Summary

I am an enthusiastic, capable, hard-working person and have clarity of focus when given a task. I am mature and can easily work to deadlines as exemplified in previous employment.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work history

Customer Assistant

Lidl
Hersham
08.2023 - 01.2024
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays and attentive housekeeping duties to uphold rigorous health and safety standards.

Weekend Sales Advisor

Garsons Garden Centre
Esher
03.2022 - 04.2023
  • I utilised customer service experience in the Seasonal department where my responsibility was primarily assisting payments for customers but also involved general upkeep and shop floor maintenance to the highest standard.
  • Established customer purchasing needs, offering personalised guidance with product selections and providing expert knowledge expressed either through shop display or stock supply.

Junior Dog Groomer

The Pet Club
Hampton Court Village
08.2019 - 03.2022
  • I successfully contributed to arranging appointments, taking payments and adhering to strict deadlines when dogs had to be collected as to the length of their appointment
  • It also exercised my perseverance and patience in regards to dogs varying in breed and size and the level of focus I had to attribute to them.
  • Maintenance of faultless hygiene standards as being the person primarily responsible for the cleaning of the salon ensuring every surface was sterilized in order to keep providing an excellent service.

Education

GCSE and A-Level -

Salesian School/College
Chertsey, Surrey
09.2016 - 06.2023

BA English -

King's College London
City of London
09.2023 -

Skills

  • Interpersonal skills
  • Ability to thrive in a team
  • Payment processing
  • Customer experience
  • Self-motivated
  • Retail sales expertise
  • Deep-cleaning techniques

Hobbies

I am a prolific, acclaimed poet and creative writer and have been published in over 25 micro-press publications, my favourite and most prestigious listed below. - Potted Purple Magazine Issue 13 - dipity Magazine Issue 4 - Blue Marble Review Winter Issue - Odessa Collective Issue 2 - 100 Subtexts Magazine Autumn Issue - 1st Place in Elmbridge Literary Short Story Competition 2020

Timeline

BA English -

King's College London
09.2023 -

Customer Assistant

Lidl
08.2023 - 01.2024

Weekend Sales Advisor

Garsons Garden Centre
03.2022 - 04.2023

Junior Dog Groomer

The Pet Club
08.2019 - 03.2022

GCSE and A-Level -

Salesian School/College
09.2016 - 06.2023

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OLIVIA BURGESS