Michael Hancock
Cookley,Kidderminster
Summary
Hard working Team Leader, successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
Years of experience
Work History
Team Leader
Motus Commercials
Halesowen, West Midlands
03.2022 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Managing back of house staff.
- Overseeing all back of house duties.
- Staff rotas/annual leave/sick leave/overtime.
- Staff training.
- Daily perpetual stock takes.
- Booking in and ordering stock.
- Chasing orders.
- Locating daily none stock.
- R reports.
- Loss prevention.
- Fleet sales extracts.
- Damage goods returns.
- Old unit/Warranty returns.
Parts Advisor
Motus Commercials
Halesowen, West Midlands
02.2019 - 03.2022
- Responded to customer emails quickly to maintain excellent service levels.
- Negotiated fair prices on new and used parts for enhanced profit potential.
- Serving walk in customers on the front counter
- Forklift driving. Loading and Unloading deliveries
- Ordering in and booking out parts
- Invoicing
- Creating picking slips
- Picking and packing
- Handled high-volume parts, servicing and repair enquiries.
Storeman
Motus Commercials
Halesowen, West Midlands
02.2018 - 02.2019
- Putting stock orders away
- Unloading + loading deliveries with forklift
- Picking orders from picking slips
- Maintaining order of the warehouse
Storeman
Russells Hall Hospital
Dudley, West Midlands
10.2016 - 02.2018
- Ordering domestic stock for each ward/department across the hospital
- Delivering all stock to departments
- Stock control
Catering Housekeeper
Russells Hall Hospital
Dudley, West Midlands
06.2014 - 10.2016
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Provided high-quality cleaning services on rooms daily, working efficiently to meet timeframe demands.
- Served food to patients accross the hospital
Manager
Subway
Merry Hill, West Midlands
03.2008 - 04.2014
Sandwich Artist
Subway
Merry Hill, West Midlands
02.2006 - 03.2008
- Thoroughly cleaned food preparation areas, tools and equipment, maintaining faultless hygiene standards.
- Trained team members to prepare sandwiches and other menu items according to uniformity, presentation and portioning standards.
- Greeted regular guests by name and established friendly rapport when taking orders.
- Prepared sandwiches and other menu offerings in line with quality, portion and timeframe targets.
Education
GCSEs - English, Maths, Science, Art, Music
/2006 -
Skills
- Team supervision
- Team development strategies
- Forklift operation
- Employee performance reviews
- Data mapping
- Inventory audits
- Stock-flow management
- Shipping handling
- Quality Control
Timeline
Team Leader - Motus Commercials
03.2022 - Current
Parts Advisor - Motus Commercials
02.2019 - 03.2022
Storeman - Motus Commercials
02.2018 - 02.2019
Storeman - Russells Hall Hospital
10.2016 - 02.2018
Catering Housekeeper - Russells Hall Hospital
06.2014 - 10.2016
Manager - Subway
03.2008 - 04.2014
Sandwich Artist - Subway
02.2006 - 03.2008
Kingswinford Academy - GCSEs, English, Maths, Science, Art, Music
/2006 -
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